OdinAnswers Provides Free Customer Health Monitor Service to Help Business Leaders Better Understand Impacts of COVID-19 Crisis on Customers

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Customer insights tool to provide companies with immediate access to behaviors and attitudes

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OdinAnswers, a customer insights company, today announced the launch of Customer Health Monitor, a free weekly report delivering crucial insights to business leaders, providing them with a deeper understanding of how the crisis is impacting their customers.

Fueled by feedback, Customer Health Monitor analyzes customer comments and feedback in support channels, surveys and reviews. Measuring and tracking key signals like anxiety, trust and cancelations, it provides leaders with a clearer view as to how the crisis is affecting their customers. By including data from the prior 12 months, businesses can see how they have been impacted over recent months and anticipate how they might be further impacted in the weeks and months ahead.

“The health of business depends on the health of customers, and during a crisis, business leaders often lack the visibility needed to make key decisions,” says Andy Greenawalt, OdinAnswers’ Co-Founder and CEO. “Our customers are struggling to make sense of what this crisis is going to mean for their businesses. The answers rest with their customers, as always. As the situation changes each day, Customer Health Monitor precisely tracks key signals to provide leaders with a better sense as to how they are doing during this challenging time.”

Using natural language processing and artificial intelligence, the Customer Health Monitor combines data coming from many systems, then measures and tracks critical signals. Data sources include support systems such as Zendesk, Salesforce.com and Intercom as well as feedback management systems from sources including Customer Thermometer, Stella Connect and NiceReply. Connected with simple integrations, Customer Health Monitor delivers insights directly to the inboxes of business leaders.

“Each company will face vastly different pressures during this crisis, but they will all need to know how their own customers are reacting and what they are trying to tell them. Customer Health Monitor helps make this connection,” Greenawalt continued.

The free weekly Customer Health Monitor report is available at get.OdinAnswers.com/Helping and will remain available throughout the crisis to provide business leaders with the visibility they need.

About OdinAnswers:
OdinAnswers connects businesses to their customers to understand them deeply and serve them better. OdinAnswers finds and measures the hidden relationships between customers’ feedback and business performance using AI plus human intelligence. Customer-obsessed brands like YouTube, Uber, Clearsurance and Choice Hotels rely on OdinAnswers to bring them closer to their customers. To learn more, visit http://www.odinanswers.com.

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Andy Greenawalt
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