OEC Customer Support Earns Center of Excellence Certification

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Automotive software provider recognized for 13th consecutive year

“This year, the OEC team handled hundreds of Covid-related calls and this certification proves that the team is extremely capable of overcoming any challenge with professionalism and class,” said John Haluch, OEC Vice President, Customer Success

OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified by BenchmarkPortal as a Center of Excellence, a prestigious award in the customer service and support industry. The Center of Excellence certification is awarded to contact centers that meet or surpass rigorous standards for customer service when compared with peer organizations across North America.

OEC earned its certification based on a Balanced Scorecard that demonstrates superior performance in customer experience and quality-related metrics. Certification is typically awarded to customer contact centers that have an optimized balance between efficiency and effectiveness.

“It’s an understatement to say that 2020 was a year without precedent and one that put an immense amount of pressure on customer support teams,” said James Kynkor, Manager, Customer Support. “The OEC team works incredibly hard to provide our customers with unparalleled service, especially during the ongoing pandemic, and it’s exceptionally gratifying to receive this honor once again.”

“Even in normal times, the ability to provide high-level customer support requires extraordinary efforts,” said John Haluch, Vice President, Customer Success. “This year, the OEC team handled hundreds of Covid-related calls and this certification proves that the team is extremely capable of overcoming any challenge with professionalism and class.”

“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said Bruce Belfiore, CEO of BenchmarkPortal. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”

The Center for Excellence Award differs from other industry certifications in that it measures results strictly by the numbers and produces objective, results-oriented data. BenchmarkPortal designates this certification for customer service contact centers that score in the top 10 percent of those surveyed.

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About OEC
OEConnection (OEC) is the leading automotive technology provider for OEM distribution networks. We enable automakers and dealerships around the world to deliver parts and service information quickly and accurately into the hands of repairers. Our solutions cover the collision, fleet, mechanical and retail segments, as well as the dealers’ own service lanes, through a suite of parts cataloging, supply chain, pricing, ecommerce, service, data and business intelligence solutions. OEC serves 37 international auto brands, 30,000 dealers and more than 135,000 repair customers worldwide. OEC is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, USA, 44286. Additional information is available at http://www.oeconnection.com or by emailing Eric Morris at Eric.Morris@OEConnection.com.

About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance. http://www.BenchmarkPortal.com/contact-centercertification/

About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

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Eric Morris
OEC
330-523-1559
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