MIAMI, Jan. 29, 2019 /PRNewswire-PRWeb/ -- Off Lease Only, the nation's largest volume independent used car dealer, is pleased to announce that its OffLeaseOnly Miami location has been named the 2019 DealerRater Used Car Dealer of the Year.
The award, announced Jan. 25 during the National Automobile Dealers Association annual convention in San Francisco, recognizes the best used car dealership in the nation that delivers the highest quality of customer service based on consumer reviews written on DealerRater.
"This means the world to us to be recognized for our outstanding customer service," said Off Lease Only Founder Mark Fischer. "In this day and age it isn't enough to offer the lowest prices on quality used cars, trucks, SUVs and vans. Even more importantly, it's how you treat a customer before, during and after the sale."
Off Lease Only's Miami location was evaluated by buyers based on customer service, quality of work, friendliness, pricing and overall experience.
"Car buyers have spoken and have identified Off Lease Only Miami as the best used car dealer to do business with in the U.S," said DealerRater General Manager Jamie Oldershaw. "The quality and number of reviews for OffLeaseOnly Miami speak volumes for the top-notch experiences it provides to customers."
During 2018, OffLeaseOnly's Miami store received more than 3,300 positive reviews on DealerRater and only seven negative reviews.
"This award is like winning the Super Bowl of auto dealer competitions," said Sharon Dibble, Off Lease Only's online reputation supervisor. "This shows how seriously we take customer service, and that we consistently choose to do the right thing where the customer is concerned."
DealerRater's Oldershaw said that as car buyers became more technologically savvy, online reviews play a larger role in their car buying decision making.
In addition to providing outstanding customer service, OffLeaseOnly's Miami location also had great success on the sales side, selling more than 10,525 used cars, suv's, vans and trucks in 2018.
"To hear that almost every customer that wrote a review had a five-star experience when they came to the lot means so much to us," said Ray Rodriguez, general manager of the Miami location. "This award is the result of a team effort and recognizes the contributions of everyone in the dealership who put in the work to get us here."
OffLeaseOnly, the Nation's Used Car Destination, is based in Florida with locations in the West Palm Beach area, Fort Lauderdale area and Orlando as well as Miami.
With a focus on customer satisfaction, OffLeaseOnly has an A+ rating from the Better Business Bureau and prides itself on transparency, offering a free five-day / 500-mile exchange policy and no hidden fees.
About DealerRater
Founded in 2002, DealerRater, a Cars.com Company, is the world's leading car dealer review website that connects consumers with the right person at the right dealership. The site offers nearly 5 million sales and service reviews across 42,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers. DealerRater content has a reachable audience of more than 32 million consumers across the web each month. By offering a product suite that allows qualified dealerships to manage their reputations and achieve higher SEO rankings, DealerRater supports new customer connections by growing online presence.
About OffLeaseOnly
OffLeaseOnly was founded over two decades ago by Mark & Eileen Fischer with two cars they purchased with their life savings. Saving customers thousands on their pre-owned purchase and strict attention to customer satisfaction is why the company has grown into the largest volume independent used car dealer in the nation. Thousands of pre-owned vehicles, all priced thousands below retail, with no stress of negotiating price and no hidden fees sets the company apart from most dealers. Pre-owned car shoppers can travel to sunny Florida, or take advantage of nationwide shipping to save thousands on their next vehicle purchase.
SOURCE Off Lease Only
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