The Future of the Customer Care Industry is Gig. The Future is Now.
DENVER, July 19, 2022 /PRNewswire-PRWeb/ -- Omni Interactions ("Omni"), the leader in Gig Economy Managed Services for the customer care industry, today announced its business results for the first six months of 2022. The company ended the first half of the year with 56.5% revenue growth year over year. Omni extended its streak to ten consecutive quarters of year over year growth. The Omniverse marketplace matches the talents of remote Gig workers who choose their own schedule and deliver outstanding customer outcomes to Fortune 500 companies looking for fast, flexible, and lower cost customer experience solutions.
"Everyone knows that happier workers deliver better results for the end customer. More than 80% of Gig workers say they prefer working from home and choosing their own schedules," said Karen Pavicic, Chief Operating Officer and Managing Partner of Omni Interactions. "Omni sources talent nationwide, provides Gig workers the flexibility to work from home and select when they work supporting our client's customer interactions through voice, text, email and back-office transactions."
"With the uncertainty of today's economic conditions, consumer demand and geopolitical tensions, more companies are looking for on-demand, quality, lower-cost onshore customer care solutions," said David Parkhurst, Chief Customer Officer and Managing Partner of Omni Interactions. "Omni's Gig model allows us to be 15% or more less expensive than other outsourced call centers while allowing our Gig workers to earn 15% more, attracting better talent. In addition to handling steady-state volume most efficiently, the model is optimized to address seasonal holiday needs, rapid ramps, unforecasted call volumes and peak periods during a day, week or season."
As the financial services, retail and healthcare industries prepare for their 2022 fourth quarter seasonal ramp, Omni anticipates it will source and certify more than 3,500 Gig workers before the end of the year. The Omniverse, the Omni Gig platform, eliminates geographic sourcing boundaries and enables the most qualified Gig professionals to learn, work and live from across the entire country. Omni then provides clients the flexibility, speed and scale they need - when they need it.
About Omni Interactions
Founded in 2016, Omni Interactions ("Omni") is an employee-owned company that is the leader in Customer Care Managed Services for the Gig economy. Omni's unique business model leverages the Gig Economy, working and learning from home, and a 100% cloud-based technology platform to revolutionize how customer contact channels of voice, chat, text, email and social media are delivered with higher quality outcomes at lower costs. Omni reunites the former leadership team of Alpine Access, the leader in cloud-based virtual customer experience solutions. For more information visit OmniInteractions.com.
Media Contact
David Parkhurst, Omni Interactions, 1 (720) 232-6487, [email protected]
SOURCE Omni Interactions
Share this article