One-Third of Consumers Will Increase Frequency of Buy Online, Pickup-In Store Usage, According to New Study by Package Concierge

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Leader in Automated Package Management Solutions Surveys 1,000 Consumers to Uncover Findings on Order Pick-Up Preferences

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Retailers have taken note of the accelerated BOPIS order trend and understand that consumers want choices when it comes to order fulfillment.

The global pandemic has drastically changed consumer behaviors - most notably, the way in which we shop. In fact, U.S. ecommerce sales increased more last year than they have in the past two decades - and Buy Online, Pickup In-Store (BOPIS) grew nearly 500 percent during the pandemic. As vaccinations continue to roll out and people adapt to a post-COVID-19 world, a new study of nearly 1,000 consumers shows shopping patterns may continue on the same pandemic trajectory. The survey, commissioned by Package Concierge®, the trusted provider of automated locker solutions, and conducted by Hanover Research, shows more than half of consumers plan on maintaining their current frequency of BOPIS usage over the next year, while nearly one-third will increase their usage of BOPIS shopping methods. Nearly half of non-BOPIS users (48 percent) say they’re likely to use a BOPIS fulfillment method in the next three months.

“Retailers have taken note of the accelerated BOPIS order trend and understand that consumers want choices when it comes to order fulfillment,” said Penny Lasater of Package Concierge’s retail division. “Savvy retailers are laser focused on deploying scalable and financially viable BOPIS fulfillment options that meet the demands of the consumer, while offering the COVID-related advantage of a contactless experience.”

The Package Concierge smart retail locker system provides simple and secure BOPIS fulfillment to ensure retailers can capitalize on increased order volume while providing a frictionless transaction process for consumers. The new survey shows two-thirds of shoppers would use automated locker systems for pickup if it was offered, and over half (53 percent) say locker options would influence their choice of retailer when shopping.

“With the Package Concierge solution, customers purchase items online and receive a secure authentication code, via email and text, that confirms the purchase is ready for pick-up,” added Lasater. “Once at the store, consumers scan their code at the locker system and retrieve their items. In contrast to curbside fulfillment, it takes just seconds to get your order. Package Concierge remains committed providing solutions that address the needs of the dynamic retail market by offering frictionless fulfillment for both store employees and their customers.”

Package Concierge boasts more than a half a million users and has processed over 92 million transactions to-date. For more information about Package Concierge and to download the key findings from the survey, please visit

About the Survey
The survey was commissioned by Package Concierge® and conducted by Hanover Research, a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. The survey was administered online, and respondents were recruited via a panel. The BOPIS user analysis includes a total of 982 respondents following data cleaning and quality control. An additional 5,435 respondents were included in the non-BOPIS user analysis. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability.

About Package Concierge®
Package Concierge® is the trusted provider of smart locker solutions. With over 92 million transactions, Package Concierge® combines expertise and technology to seamlessly automate fulfillment processes for retailers. As the only vertically integrated solution, Package Concierge® products are built in the U.S.A. and powered by proprietary software to deliver on security, design, and functionality. By collaborating with customers to understand and address their evolving needs, Package Concierge® delivers the highest quality solutions to optimize operations and enhance user experiences. Let Package Concierge® help you navigate BOPIS Order Fulfillment with ease. Visit to schedule your consultation and begin your own pilot program.

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Aimee Eichelberger
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