Winning TMC’s 2019 Unified Communications Product of the Year Award is a testimony to the dedication we have towards helping businesses better understand and find greater value from their Cisco Collaboration solutions.
NEW YORK (PRWEB) June 27, 2019
Optanix, the leader in intelligent business service assurance, today announced that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named the Optanix Platform as a 2019 Unified Communications (UC) Product of the Year Award winner.
The Optanix Platform provides predictive and proactive business service assurance to UC implementations, delivering actionable intelligence for prioritizing and addressing incidents, and identifying problems to improve customer experience and reduce IT costs.
To achieve this, the Optanix Platform provides full-stack monitoring with end-to-end, top-to-bottom management of IT infrastructure and services. Advanced analytics and root cause analysis proactively and predictively detect new and impending problems and quickly analyze them from multiple angles to find the true root cause and provide actionable intelligence. With business service monitoring and prioritization, these root cause problems are prioritized based on the criticality of the impacted business service to ensure that the most important problems to the business are addressed quickly. Streamlined remediation and management workflows reduce Mean Time to Repair (MTTR) through automation. Secure, multi-tenant remote access further reduces MTTR by enabling experts to rapidly solve problems.
By integrating all of these features into a single platform, Optanix eliminates the noise common in management deployments relying on multiple point tools, thus providing a best-of-breed solution. Further, it extends its usefulness in UC environments through additional UC-specific features, including:
- Detailed analysis of UC data gathered through the APIs which is used to quickly determine technology-specific problems and root cause while also providing the most likely solutions. This information is presented in a single location, making troubleshooting easier and faster. In addition, auto discovery both discovers the UC services and keeps them up to date for accurate management.
- Comprehensive UC visibility that works in conjunction with technology-specific analysis to provide UC-focused dashboards, including a serviceability portal. This allows the NOC to provide feedback to the business on availability and quality of experience.
“Winning TMC’s 2019 Unified Communications Product of the Year Award is a testimony to the dedication we have towards helping businesses better understand and find greater value from their Cisco Collaboration solutions,” said Mike Crest, CEO of Optanix. “We’ve won quite a few awards this year for our powerful and unique business service assurance solution, the Optanix Platform, and we are thrilled for this continued industry recognition from the judges at TMC and INTERNET TELEPHONY magazine.”
“It gives me great pleasure to honor Optanix as a 2019 recipient of TMC’s Unified Communications Product of the Year Award for their innovative, service assurance platform solution,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Optanix in its groundbreaking work on the Optanix Platform.”
Winners of the 2019 Unified Communications Product of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine online.
Optanix is the leader in intelligent business service assurance. The Optanix Platform delivers predictive and proactive performance and availability management across hybrid infrastructures, with a focus on real-time communications use-cases. It is available as a standalone solution or as the engine behind Optanix’s managed service offerings. For more information, please visit http://www.optanix.com.
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