Osler, Hoskin & Harcourt LLP Invests in Relationship Intelligence Automation to Deliver Superior Client Experiences

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Osler, Hoskin & Harcourt LLP, a leader in Canadian business law, launched a new suite of services from Introhive, the leader in relationship intelligence and CRM automation for the legal industry.

“Our partnership with Osler and its commitment to drive both digital and cultural transformation at the firm has helped Introhive build a better overall solution for the legal industry.” - Adam Draper, Vice President, Introhive

Over a five-year partnership, Osler has worked with Introhive to develop cutting-edge solutions that would enable the firm to better meet its clients’ legal and business needs. The partnership was created to support the firm’s commitment to finding new and better ways to deliver world-class client experiences. This latest evolution in Osler’s innovation roadmap will allow the firm to gain deeper insight into its relationship intelligence and CRM data to offer even more client value.

“Our innovation efforts begin and end with our clients — and innovation isn’t new for us. We have been transforming our products, services, technology infrastructure, and internal operations for years to better serve our clients’ needs,” says Colleen Moorehead, Osler’s Chief Client Officer.

“By focusing on the future and collaborating with clients and technology partners, we continually explore creative ways to break new ground, advance our service offerings, and deliver more value to our clients. And technology like Introhive enables our firm to do that.”

Over the last five years, Osler has successfully centralized information from across the firm to improve insights into client data and the overall relationship capital of the firm, and Introhive has helped to make that possible.

“The Introhive platform helps us turn individual knowledge about a client into institutional knowledge. It helps us share important information about our clients in a private and secure manner, so we all have a deeper understanding of their businesses, their goals, the values that drive them, and what’s keeping them up at night,” explains Harshal Dalal, Senior Manager of Marketing Technology & Analytics at Osler.

“As one of Introhive’s longest-standing customers, Osler has been pioneering how the legal industry uses CRM automation and relationship intelligence to deliver superior client service,” says Adam Draper, Vice President at Introhive. “Our partnership with Osler and its commitment to drive both digital and cultural transformation at the firm has helped Introhive build a better overall solution for the legal industry.”

About Osler, Hoskin & Harcourt LLP
Osler is a leading law firm with a singular focus – your business. From Toronto, Montréal, Calgary, Ottawa, Vancouver and New York, we advise our Canadian, U.S. and international clients on an array of domestic and cross-border legal issues. Our collaborative “one firm” approach draws on the expertise of over 400 lawyers to provide responsive, proactive and practical legal solutions driven by your business needs. For over 150 years, we’ve built a reputation for solving problems, removing obstacles, and providing the answers you need, when you need them. It’s law that works. Learn more at https://www.osler.com/.

About Introhive
Introhive is the leading CRM automation and relationship intelligence platform for the professional services industry. The platform leverages artificial intelligence (A.I.), machine learning, and data automation to improve team productivity, data accuracy, and completeness of information in CRM. Map more relationships across colleagues, clients, and prospects to accelerate business development and marketing team impact. Learn more at https://www.introhive.com.

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Daniel Dowling IV
Introhive
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