OutPLEX Expands its Operations in the Dominican Republic
OutPLEX, an international customer contact management company, is expanding its Dominican Republic location by adding an additional 15,000 square feet to its existing operations. This expansion will allow for the creation of up to 300 new jobs, as well as a continued cost savings for current and future clients.
SANTO DOMINGO, Dominican Republic, June 4, 2019 /PRNewswire-PRWeb/ -- International digital and customer contact management company, OutPLEX, is expanding its nearshore operations in Santo Domingo, Dominican Republic. This expansion comes as a direct result of the growth the company experienced during the first two quarters, both with new and existing clients.
OutPLEX is expanding 15,000 square feet in the Torre Cristal building, located in Santo Domingo, adding space for an additional 300 employees. With the new addition, OutPLEX's Dominican Republic office will staff over six hundred employees. OutPLEX also welcomed new clients to its nearshore office including a large online pet supply retailer and a publicly traded domestic air carrier. In addition to new clients, OutPLEX is seeing tremendous organic growth with existing clients who are looking to utilize the full suite of services OutPLEX has to offer.
"We are excited for this next phase of nearshore development which will enable OutPLEX to scale with our current clients, and provide significant savings to future clients. Our organic growth is a testament to the quality our clients experience," remarked OutPLEX CEO, Jim Ryan.
Some of the companies within OutPLEX's portfolio include an international electronics company, an international luxury retail goods company, a human health maintenance organization, as well as various Fortune 500 companies and international retailers. OutPLEX clients represent many industries including education, finance, energy, insurance, retail, and technology. OutPLEX offers a variety of contact center solutions to provide customer, technical, and sales support to clients of various industries. These solutions include live chat, SMS messaging, voice and e-mail support, chat bot development, as well as back office support and more.
These solutions, in addition to nearly two decades of call center services experience, have helped OutPLEX clients create great experiences for their customers while increasing their return on investment (ROI). The Dominican Republic expansion enables the company to continue providing top-notch service at a significant cost savings. There is a surge in client requests for digital transformation, and the OutPLEX team is capitalizing on this with its technology and expertise.
OutPLEX is headquartered in Fort Lauderdale, Florida with both domestic and international operations, as well as nationwide work-at-home professionals. OutPLEX has been supporting global brands since 2000. For more information, visit http://www.OutPLEX.com.
SOURCE OutPLEX
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