OutPLEX Expands Work-at-Home Personnel Amid Coronavirus Concerns

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OutPLEX, a pioneer in work-at-home customer support for global brands, is scaling its at-home workforce based upon client demand for coronavirus contingency planning.

OutPLEX Headquarters

OutPLEX headquarters in Fort Lauderdale, Florida

“The impacts of this outbreak have already begun to show in industries around the world. Increasing work-at-home support will enable us to provide industry leading support to those brands affected,” OutPLEX CEO, Jim Ryan.

OutPLEX, an international digital transformation and business process outsourcing company has begun increasing work-at-home support in order to combat growing concerns related to COVID-19, the new coronavirus. This expansion comes as a direct result of client demand for at-home support, as well as increased inquiries from brands lacking an at-home infrastructure. Many brands have internal call centers with concerns about coronavirus and are looking to mitigate that concern by seeking a vendor partner they can trust to provide immediate support.

“The impacts of this outbreak have already begun to show in industries around the world. Increasing work-at-home support will enable us to provide industry leading support to those brands affected,” OutPLEX CEO Jim Ryan commented.

Increases to OutPLEX’s best in class at-home workforce is made possible by the impressive technologies they use each day. Cloud-based software coupled with high-level security is the key to the success of OutPLEX’s professional work-at-home force.

Many clients have benefited over the past 15 years from OutPLEX's distributed work-at-home representatives due to the company's comprehensive candidate screening process and robust network securities. All personnel must complete a series of tests in order to be certified to work from home. This includes an in-depth computer system test to ensure a high level of protection in addition to customized testing such as grammar, typing, personality, math skills, etc.

This ramp-up enables OutPLEX to continue to provide call center services such as expert technical support, unparalleled customer support, and professional sales support to current clients as well as new clients seeking to mitigate the effects of the coronavirus. A leader in the customer contact management industry, OutPLEX continues to surpass the competition when it comes to customer satisfaction. “We have seen a dramatic increase in the number of inquiries we receive for at-home support,” commented Mr. Ryan. “Increasing our already robust at-home workforce allows us to provide the best service possible, at a significant cost-savings to these brands,” he continued.

Currently, OutPLEX supports clients from a myriad of industries including healthcare, retail, telecommunications, energy, finance, and more. The company offers 24/7 support, as well as overflow capabilities to assist any brand seeing an in-flux of customer inquiries during this time.

OutPLEX is headquartered in Fort Lauderdale, Florida with both domestic and international operations in addition to a skilled at-home workforce. For more information, or to inquire about OutPLEX’s expert services, visit http://www.OutPLEX.com.

For more information on how to prevent the spread of the coronavirus in the workplace, click HERE.

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Dana Goldsholle
OutPLEX
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