Panorama Consulting Group Releases The 2020 ERP Report

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The 2020 ERP Report Reveals ERP Selection and ERP Implementation Trends

2020 ERP Report
The findings from this year’s report point to one important concept: Replacing outdated technology helps organizations achieve significant business benefits when they seek change management guidance.

The business transformation and ERP consulting firm, Panorama Consulting Group, today released an independent report relevant to organizations considering, or in the midst of, an ERP implementation or business transformation. The report analyzes organizations’ ERP selection and implementation decisions and their project results.

“The findings from this year’s report point to one important concept,” said Vanessa Davison, Managing Director at Panorama. “Replacing outdated technology helps organizations achieve significant business benefits when they seek change management guidance.”

In terms of the type of systems being replaced, the report found that the most common was legacy systems with 35% of organizations moving away from legacy software. Drawing from client experience, Panorama observes that transitioning from old technology to new technology typically requires a more intense focus on change management than moving from one modern ERP system to another.

“The stark differences between old technology and new technology make training more challenging and change resistance stronger,” said Chris Devault, Director of Industry Relations at Panorama. “This steeper learning curve means that preparing employees requires more time and money than many ERP vendors estimate.”

The report found that, compared to last year, more organizations say they are focusing on change management. However, other findings in the report indicate that most organizations are only focusing on certain aspects of change management.

For example, the most common activities organizations are focusing on are customized training and developing change management strategies, but few organizations are developing coaching plans, building feedback loops or managing resistance.

“Change is essential for organizations that want to grow and thrive in this competitive environment,” said Davison. “Instead of giving up hope that employees will accept change, it’s important to follow change management best practices and articulate to the employees that a new system can make their jobs easier and is not there to replace them.”

About The 2020 ERP Report

Panorama Consulting Group developed The 2020 ERP Report to analyze results from recent ERP projects and explain what these trends mean for ERP projects in 2020. The report can be downloaded here:

About Panorama Consulting Group

Panorama Consulting Group is an independent, niche consulting firm specializing in business transformation and ERP system implementations for mid- to large-sized private- and public-sector organizations worldwide. One-hundred percent technology agnostic and independent of vendor affiliation, Panorama offers a phased, top-down strategic alignment approach and a bottom-up tactical approach, enabling each client to achieve its unique business transformation objectives by transforming its people, processes and technology. Panorama’s services include ERP Selection, ERP Implementation, ERP Contract Negotiation, ERP University, Digital Strategy, Technology Assessment, Change Management, Human Capital Management, Business Process Management, M&A Integration, Turnaround Analysis, Crisis Management, Financial Restructuring, Operational Restructuring, Project Auditing & Recovery and Software Expert Witness Testimony. Learn more at

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Jennifer Oldemeyer
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