Panviva Unveils New Service Partner Program to Meet Market Demand for Its CX and Omnichannel Technology

BOSTON, July 16, 2019 /PRNewswire-PRWeb/ -- Panviva, a leading omnichannel customer experience (CX) company, today announced the launch of its implementation and content partner program to help a growing roster of companies master digital transformation, support employee performance and digital channels. With increased demand for its omnichannel customer engagement software, Panviva is scaling its services offerings with highly trained partners who can deliver superior service – from implementation and content development to technical integration across channels -- designed to deliver exceptional omnichannel customer experience.

The new program offers strong incentives and a rigorous five-day training on Panviva's methodology for implementing its knowledge management system and processes. The goal is to ensure customers receive the same quality of service and expertise they expect from the Panviva team, while giving the partners a quicker path to generating revenue.

Since the launch of the initiative in late 2018, more than a dozen partners have joined the program. Here is a sample list:

• Apply Synergies is a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet the 5 Moments of Learning Need.
• Ceek helps organizations redefine and pursue organizational wellness.
• Collected Thoughts provide customized guidance on content structure and governance to change management and employee buy-in, whether a company is updating an existing platform to launching a new knowledge management tool.
• CoreAxis, a business performance consulting company, offers training solutions to businesses in a variety of industries, including financial, life sciences, retail and technology.
• Customer Driven is a leading customer management consultancy and services company, offering unparalleled experience, solutions and service.
• Engagys, a leading healthcare consumer engagement consulting and research firm, helps health plans, PBMs, and providers change the way their members and patients engage, resulting in improved health and lower costs.
• Pearson Trueman & Associates is a consulting firm that helps corporate and government organizations improve performance and achieve their strategic and business goals through four core service themes: analyse, communicate, learn and change.
• PowerHouse Consulting specializes in all aspects of Call Center and Telecommunications Consulting. Clients include major Fortune 500 companies across industries.
• Precision Content offers a suite of content services, strategy, training, and tools and are experts in XML/DITA authoring and publishing solutions and strategies.
• Saiff Solutions is a global technical writing and multimedia services company.
• SK Weston provides global consulting in developing operational strategic plans.
• Stellar designs and deploys solutions anchored around the delivery of exceptional customer experiences through its outsourcing, consulting and digital businesses.

"Our impetus for this partner program was to meet the growing demand for our solution, expand our partner ecosystem and ensure that we continue to help our clients deliver exceptional customer experience to their end users, leveraging Panviva's platform," said Steve Pappas, senior vice president, North American Operations, Panviva. "By training and mobilizing a highly skilled partner ecosystem, we can ensure our customers are able to leverage Panviva's platform quickly and boost their competitive edge in today's digital world."

Panviva's Digital Orchestrator leverages its knowledge management expertise and helps deliver consistent and contextually relevant information knowledge to any channel or device a customer or employee chooses to use. The ability to serve a contextual intent-based snippet of knowledge to meet a customer's query makes the platform unique in the industry.

About Panviva
Panviva is reinventing the omnichannel customer experience for businesses and empowering its clients to deliver real-time information to further boost client retention, loyalty and growth in today's digital era. Only Panviva's knowledge platform delivers seamless, consistent, personalized and on-demand information – irrespective of the channel or device a customer uses to communicate with a brand. Global companies across multiple industries rely on Panviva to boost their digital transformation initiatives, revitalize their business and enhance customer and employee engagement strategies. For additional details, please visit panviva.com.

SOURCE Panviva