Paper Alternative Solutions Creates Process Automation for EMS Medical Claims Billing

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New automated paperless EMS billing solution created by Paper Alternative Solutions uses artificial intelligence and software bots to streamline workflow and improve customer satisfaction.

“So far, we’re more than pleased with the results we’re seeing,” says Michael Coppola, CEO.

Paper Alternative Solutions (PAS) provides paperless process improvement solutions to growing businesses and organizations of all kinds. Recently, PAS was asked to create a solution that would speed EMS billing processes without compromising client satisfaction. This meant converting a billing process that was entirely paper-based and manual into an automated process.

PAS knew from experience that the best way to start is by eliminating the paper at its source. Therefore, as documents come into the billing service via mail or email, they are immediately converted into digital images by scanning. (Previously data was keyed by hand and email documents were printed out on paper prior to hand-keying into a billing database. The process was time consuming and often required using employees for data entry when they could have been doing more productive activities.)

After assessing the EMC billing needs and, with a thorough understanding of the current processes, Paper Alternative developed a solution that speeds processes and reduces errors:

  • All billing paperwork is scanned when it comes into the EMS billing service
  • The digital files are securely transmitted in one large “Image Blob” of information to an automated conversion process,
  • Artificial Intelligence (AI) breaks the Image Blob back into individual pages,
  • Bots transform the individual pages into usable data
  • Data is stored in a secure Cloud and can be searched and accessed 24/7 by the EMS billing staff, using a secure Internet connection.
  • The data in the Cloud is integrated into the existing EMS billing software.

All of this happens in minutes, rather than the days it would have taken previously by hand.

The solution is currently being heavily QC’d throughout the process to ensure that all AI automation and Bots are performing to PAS’s high standards for accuracy and efficiency.

“So far, we’re more than pleased with the results we’re seeing,” says Michael Coppola, CEO. “We expect the entire process and technology will be ready for ‘hands-off’ deployment by the end of the month.”

Paper Alternative encourages businesses and organizations with paper-heavy processes to contact them for cost-effective custom paperless solutions and process improvement.

About Paper Alternative Solutions
Paper Alternative Solutions (PAS) provides people, processes and solutions that improve the way organizations do business. Founded in 2011 by Molly J. McGowan, PAS s a NY State Certified Woman Business Enterprise. Our staff boasts more than 50 years combined knowledge and experience in paperless solutions and Business Process Improvement (BPI). We specialize in customized BPI solutions.

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Diane Mitol
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since: 01/2015
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