Patagonia Health Promotes Don Sargent to Vice President of Customer Experience

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Don Sargent receives an internal promotion within Patagonia Health, a provider of Electronic Health Record software. In addition to overseeing implementation and training, Don will also assume responsibility for Patagonia Health’s support services.

Patagonia Health, Inc., a leading supplier of Electronic Health Record (EHR) solutions to the Public Health, Behavioral Health and Federally Qualified Health Center (FQHC) markets, recently promoted Don Sargent to spearhead the Customer Experience team that provides an array of services for the full life-cycle of every Patagonia Health customer. It begins with project management for implementation and training and continues through support services and ongoing account management.

“Don has done an excellent job in taking complete responsibility of implementation and training and delivering on our goal of 100% customer reference-ability,” said Ashok Mathur, CEO and co-founder at Patagonia Health. “While other EHR vendors are cutting service to save costs, Don and his team are proactively engaging with our customers to ensure users know how to get the most out of their EHR investment. Customers select Patagonia Health for its comprehensive software solution but refer us to others for our superb service.”

“I am excited for the opportunity to extend my customer experience role within the organization,” said Mr. Sargent. “I will continue to set the bar high for service that will not just meet, but exceed our customers’ expectations.”

Mr. Sargent has more than 25 years of experience in the Healthcare IT / Medical Software industry with roles ranging from account management to organizational leadership. He is a certified Project Management Professional (PMP), and has earned a Bachelor’s degree from Purdue University. He has worked directly with Electronic Health Record and Practice Management systems, Revenue Cycle Management solutions and Clinical Data Repositories. Don has extensive operational experience in the areas of product implementation and training, customer support, call centers, technical services, software deployment and process improvement.

About Patagonia Health Inc.
Patagonia Health Inc. is a healthcare software supplier that has built a cloud and apps-based software solution. The solution includes an integrated, federally-certified, Electronic Health Record (EHR), Practice Management (PM) and Billing software. The company’s mission is to solve two major barriers to EHR adoption, usability and cost, and address customers’ number one problem: billing. Patagonia Health’s one-of-a-kind apps-based system represents a paradigm shift in the EHR software industry, and its highly-intelligent solution uses sophisticated technology that is extremely easy-to-use. Innovative and unique apps provide timely data for organizations to improve workflow, streamline their operations and take their organizations to the next level. For more information, visit or email info(at)

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Monique Dever

Ashok Mathur
since: 07/2009
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