TAMPA, Fla. (PRWEB) February 15, 2019
Patient Prism named Jaya Plmanabhan as Chief Data Officer this week as part of its commitment to generate even faster data analysis, call tracking, and call coaching for the dental industry.
Plmanabhan is currently a data scientist and Senior Advisor at Newfire Partners in Cambridge, MA, and brings more than 20 years of experience in developing artificial intelligence applications for multiple industries including healthcare. His extensive experience includes building the first-of-its-kind clinical trial matching engine that analyzed clinical, demographic and geonomic data to match oncology patients with appropriate clinical trials. He also helped develop an early diagnostic system for veterans returning from war zones to determine who may be at risk for PTSD. He’s also built a fraud detection system for the home healthcare industry that was designed to identify the likelihood of a home health aide to commit fraud. He holds multiple Master of Science degrees including two from MIT; one is in Computer Science and Machine Learning and the other in Engineering and Management.
Now he looks forward to bringing his deep experience in statistical analysis, demand modeling, and cloud computing to Patient Prism. The company uses artificial intelligence, machine-learning, and call coaches to record dental practice phone calls, identify callers who did not book an appointment, and quickly provide receptionists with specific phrasing they can use to win back those potential patients.
“This presents an opportunity to bring the dental industry into the next era of technology and data,” said Plmanabhan. “After analyzing more than 1.5 million phone calls, you can see patterns of behavior that directly influence how likely it is somebody will book an appointment. Now you can use that data to train the dental practice team members how to respond.”
“The goal is to help more people get the dental care they need,” said Amol Nirgudkar, the CEO and co-founder of Patient Prism. “By using a combination of artificial intelligence, natural language processing, and human coaches, we can teach receptionists and call center agents to elevate the patient experience resulting in a higher likelihood of booking an appointment. Jaya’s addition to our team will help accelerate our innovation and bring the latest thought in artificial intelligence to improve delivery of dental services.”
About Patient Prism
Patient Prism is a call-tracking and call-coaching software designed exclusively for dental offices to improve new patient call conversions and increase dental office revenue. Its patented solutions provide business analytics, coaching tips, and actionable data for improving staff performance, call conversions, and recovered revenue. Dental practices using Patient Prism typically see their new patient call conversions jump from 50% to about 80% within three months. For more information, visit http://www.PatientPrism.com or call (800) 381-3638.