"When we are successful at supporting one another, it translates to kind, sincere, and empathetic interactions with our customers. It's all connected."
TINLEY PARK, Ill. (PRWEB) April 12, 2023
Payroc has been named an "Organization of the Year" winner in the 2023 Excellence in Customer Service Awards presented by Business Intelligence Group.
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. This award is the third installment for Payroc, who earned distinctions in 2021 and 2022.
Payroc is a people-first, global payment processing company providing innovative and flexible payment solutions for businesses of all sizes. Payroc powers payment solutions with a comprehensive customer support team and a contact center that includes real team members with personalized solutions.
"In every engagement we have with our merchants, we strive to serve them with excellence. We put them at the center of all we do with clear intent to keep improving and providing unique experiences for our customers," said Ray Gallagher, Vice President of Merchant Contact Center.
Since Gallagher's tenure at the helm of Payroc's contact center, Payroc has delivered impressive results as a team. During the twelve months of 2022, over 95% of merchants who contacted Payroc's Contact Center rated the solution "Meets Expectations" or "Exceeds Expectations" at the conclusion of the call.
The Contact Center remains a focal point for Payroc's overall operations led by Stephanie Zirkle-Puerto, Executive Vice President of Operations. "It is my job and purpose to ensure our employees work in an environment that is open, honest, and encourages vulnerability." Zirkle-Puerto shared. "When we are successful at supporting one another, it translates to kind, sincere, and empathetic interactions with our customers. Businesses and leaders that do not provide kind and respectful environments for their employees will never excel in servicing their customers. It is all connected. We appreciate and value that."
The commitment to customers continues to deliver consistent results for Payroc and the businesses they are proud to serve.
About Payroc http://www.payroc.com
Payroc is a high-growth, multi-national payments platform, merchant acquirer, and processing powerhouse processing over $80 billion in annual volume for more than 151,000 merchants. Founded in 2003, Payroc offers best-in-class sales enablement and merchant processing technology. Payroc enables unified commerce that helps businesses grow faster by delivering proprietary, innovative, and full-service solutions with key card brand network payment sponsorship registrations.
About Business Intelligence Group http://www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.