PBX-Change Partners with Cisco to Offer WebEx Contact Center Quick Deployment Solution

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Rapid Support During COVID-19 Crisis - PBX-Change has responded to its clients’ needs by providing a technology solution that enables the ability to quickly deploy a contact center solution. The WebEx Contact Center Quick Deployment Solution is a cloud contact center that can typically be deployed in less than a week.

"By partnering with Cisco, we are able to roll-out a rapid response implementation for call center clients. The turnaround we can offer is unprecedented and can help businesses that need to change their business models on the fly,” said Bill Heinz, Vice President for PBX-Change.

As COVID-19 continues to spread globally, Tampa Bay companies are struggling to maintain service levels for their clients while also controlling the exposure risk for their employees.

PBX-Change has responded with a technology solution that enables its clients to rapidly deploy a contact center solution. The WebEx Contact Center Quick Deployment Solution is a cloud-based contact center that can typically be deployed in less than a week.

“As a result of the pandemic, companies are making employee safety more of a priority, but they still need to offer outstanding customer and client service. By partnering with Cisco, we are able to roll-out a fantastically rapid solution for call center clients. The turnaround we can offer is unprecedented and can help businesses that need to change their business models on the fly,” said Bill Heinz, Solutions Specialist for PBX-Change

The WebEx Contact Center Quick Deployment Solution allows companies to get a contact center up and running in as little as five days without customizations.

The quick deployment solution bundles premium agent software and a robust set of omnichannel, routing, and reporting capabilities for up to 1,000 concurrent agents. It features:

  • Quick deployment (typically 5 business days from order placement)
  • Rapid ramp-up for crisis response teams
  • No need for VPN connection
  • Special considerations for qualifying health care providers such as hospitals and medical clinics

Any Tampa Bay business with an immediate need for the new or expanded resources of a cloud contact center will benefit from this solution.
For example:

  • companies that need to offload expanding volume to a secondary platform while ensuring scalability and continuity of services;
  • companies that don’t have a contact center but want to provide their customers with an “emergency hotline”;
  • and companies that want the flexibility for their agents and supervisors to work from home and avoid unnecessary exposure, without the need for a VPN connection.

PBX-Change has been offering the WebEx Contact Center for over two years, and now with rapid deployment assistance from Cisco, can complete the set-up in less than five days.

To find out if the WebEx Contact Center is right for your business, please call 813-734-8912. More information at https://www.pbx-change.com/cisco-webex-contact-center/.

About PBX-Change and Tampa Bay Fiber; divisions of Tampa Bay DSL Inc.
PBX-Change is a Tampa-based Internet and Telephony Service Provider specializing in voice, cloud, and analytics services. PBX-Change quickly and seamlessly connects employees, customers, and applications to improve business performance for all sizes of enterprises across the United States. Countless results-driven companies rely on PBX-Change Communications Cloud to reduce complexity and cost. In doing so, these companies are improving individual and team productivity as well as performance, in-turn enhancing the overall customer experience. PBX-Change can connect any size business with state-of-the-art communications technology to empower clients with Fortune 500 voice, data, and IT solutions, allowing them to maximize their potential while staying within their budget.

Tampa Bay Fiber is rapidly expanding its network throughout the Tampa Bay Area and can provide businesses with ultra-high-speed internet utilizing Fixed 5G at speeds up to 1Gbps with 99.999% reliability.
For more information, please visit, https://www.pbx-change.com/tampa-bay-fiber-lightning-fast-internet/.

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