SAN CARLOS, Calif. (PRWEB) September 05, 2018
Peco InspX, the world’s leading authority on high performance X-Ray inspection equipment for the food and beverage industries is pleased to announce the most recent results from the Net Promoter Score for its US service team. The company regularly collects a significant amount of data on service operations to ensure a best in class field service experience – part of this analysis includes a regular 3rd party Net Promoter Score (NPS) Survey.
“Our goal in collecting regular Net Promotor Score data on our service business is that we desire a 3rd party validation from the customer’s perspective on how well our service organization is operating. We are an immensely customer-focused company and we put tremendous significance on ensuring that every customer interaction with our field service and parts team is world class,” remarked Carol Zielinksi, Customer Relationship Manager for Peco InspX. “Furthermore, our detailed NPS analysis process ensures that we get statistically significant insights that are actionable."
“The achievement of our US service organization in achieving a Net Promoter Score of 50 in its most recent survey represents an outstanding accomplishment that reflects the extreme dedication, training and tenure of our US service team. This team clearly represents one of the strongest service groups in the inspection equipment space,” remarked Rich Cisek, Peco InspX CEO.
“Our obligation to our customers is to provide a robust and highly effective inspection solution that is superbly supported and on those occasions when it does need service, we fix things quickly so that our equipment delivers world-class availability in the field. Furthermore we continue to invest heavily in improving our remote diagnostics support platform to provide even greater capability to help proactively detect and resolve problems," added Cisek.
To learn more about Peco InspX, please visit the company’s website: http://www.peco-inspx.com.
About Peco InspX
Peco InspX Corporation is a leading provider of advanced technology inspection solutions for the food and beverage industries. With headquarters in Silicon Valley (San Carlos), CA and European headquarters in Nuneaton, UK, the company serves customers around the world and inspects over 120 million food and beverage containers daily. The company specializes in accurate high speed package inspection in machines that are easy to use with a low cost of ownership.