“With Pennsylvania’s poverty at around 12%, but the number of people accessing assistance programs at less than half that, it's clear that many people who are struggling with utility bills are eligible for relief. We are proud to be supporting Pittsburgh’s largest natural gas provider in the importa
PITTSBURGH (PRWEB) July 14, 2020
BlastPoint, the predictive A.I. powered platform that generates immediate answers to customer engagement problems, today announced that they are working with Peoples Natural Gas. Peoples is the natural gas division of Essential Utilities. Blastpoint’s predictive analytics enables Peoples to pinpoint households at the highest risk of defaulting on payments, so they can inform these households about available assistance programs. This is particularly important as the end of the “shut off moratorium” looms for residential gas customers.
Alison Alvarez, Blastpoint’s CEO said “With Pennsylvania’s poverty at around 12%, but the number of people accessing assistance programs at less than half that, it's clear that many people who are struggling with utility bills are eligible for relief. We are proud to be supporting Pittsburgh’s largest natural gas provider in the important work of identifying at-risk customers so that they can be targeted for help.”
Rita Black, director of Customer Relations at Peoples added “In this current crisis, we all know that some families are really struggling. Our goal is to identify and reach out to those in need so we can connect them to programs such as the Low Income Home Energy Assistance Program (LIHEAP), Customer Assistance Program (CAP) and others. We have always worked to make these connections, but now through our work with Blastpoint, we can predict who might fall into this category and reach out to them proactively.”
BlastPoint, Inc., is a B2B provider of big data and analytics solutions that companies across sectors rely on to optimize revenue growth. Serving the retail, energy, enterprise, and franchise industry, as well as numerous nonprofit community organizations, BlastPoint helps companies discover, target and engage the humans in their data.
Essential is one of the largest publicly traded water, wastewater and natural gas providers in the U.S., serving approximately 5 million people across 10 states under the Aqua and Peoples brands. Essential is committed to excellence in proactive infrastructure investment, regulatory expertise, operational efficiency and environmental stewardship. The company recognizes the importance water and natural gas play in everyday life and is proud to deliver safe, reliable services that contribute to the quality of life in the communities it serves. For more information, visit http://www.essential.co.