“With Citus Health, we save 1-2 hours/per day/per pharmacist on follow up phone calls to patients, allowing them to be more productive and accrue less overtime.”Karie Terada, Assistant Director of Pharmacy Operations, Pharmacare Hawaii
NEW YORK (PRWEB) October 25, 2018
Citus Health, a digital health solutions provider for the post-acute care industry, announced today that Pharmacare Hawaii, Honolulu’s top local pharmacy, will adopt Citus Health for patient engagement and digital workflow automation for its enteral and home infusion patients and staff. Pharmacare is already utilizing Citus Health for its specialty pharmacy patients and staff.
Pharmacare Hawaii initially launched the Citus Health Platform in May of this year with the specialty pharmacy division to automate workflows and streamline patient and staff communications with HIPAA-compliant, secure messaging tools, electronic forms, and eSignatures. To date, the specialty team has onboarded nearly 50% of its patients, which has greatly reduced the number of monthly follow up calls and time spent on outreach for refill reminders, critical documentation, and signatures required for deliveries and reimbursements.
“With Citus Health, we save 1-2 hours/per day/per pharmacist on follow up phone calls to patients, allowing them to be more productive and accrue less overtime,” commented Karie Terada, Assistant Director of Pharmacy Operations, Pharmacare Hawaii. “Previously, we were also sending refill reminders out individually, which took our staff away from more productive functions. Now, with Citus, 100% of our outbound refill reminders are sent in batches nightly, which saves our staff several hours every week.”
Building on that success Pharmacare Hawaii has begun Citus Health’s quick onboarding process to empower their enteral and parenteral nutrition staff with the new patient engagement tools and workflow automation to further improve operational efficiency and patient satisfaction as the pharmacy continues to grow. The Pharmacy’s home infusion staff and patients will also utilize the Citus Health end-to-end digital suite of solutions in the coming weeks.
Byron Yoshino, PharmD, President and CEO, Pharmacare Hawaii, added, “We have been extremely pleased with the collaborative approach of the Citus Health team and their ability to quickly innovate to meet new market requirements. As a locally owned pharmacy we pride ourselves on being able to deliver prompt personalized care and since deploying the Citus Health Platform we have not only seen an increase in productivity but more importantly, we’ve further extended our ability to deliver the highest quality care in the most efficient way possible.”
“We are thrilled to have the opportunity to deepen our partnership with the innovative and passionate Pharmacare Hawaii team. Their specialty pharmacy team has quickly realized a significant ROI in a few short months, and we look forward to enabling their enteral and home infusion divisions with digital workflow and patient engagement solutions that will continue to improve patient and financial outcomes for Pharmacare Hawaii,” said Melissa Kozak, RN, CRNI and Co-Founder Citus Health.
ABOUT PHARMACARE HAWAII
For over 90 years, Pharmacare Hawaii has taken pride in being a third generation, locally owned and operated pharmacy business. Originating as Yoshino Drug in 1927, then Value Drug, today Pharmacare Hawaii continues the legacy and commitment to the health of their patients. Pharmacare operates seven retail pharmacies on the island of Oahu, as well as offering pharmacy services in infusion therapy, nutritional and enteral services, specialty pharmacy, long-term care pharmacy services, vaccination clinics, and pharmacy benefit management. Pharmacare offers the most comprehensive suite of pharmacy services for local residents, delivered with the same Aloha Spirit as they did for generations. For more information, please log on to http://www.pharmacarehawaii.com.
ABOUT CITUS HEALTH
Citus Health is a digital health transformation leader that automates critical post-acute care services to reduce per-patient costs and increase patient satisfaction. Led by a post-acute care nurse with domain expertise and internationally recognized med tech expert, Citus Health delivers the only comprehensive on-demand digital and mobile solution set that transforms archaic processes to set a new standard of patient care and engagement. For more information, visit citushealth.com.