Placer County Water Agency is live with SpryPoint solutions including SpryCIS, SpryEngage, and SpryMobile. The launch serves as a model for complex organizations looking to modernize, enhance customer satisfaction, and achieve greater operational efficiency.
CHARLOTTETOWN, PE, Dec. 3, 2024 /PRNewswire-PRWeb/ -- SpryPoint Services, Inc., a leading provider of utility software solutions, is proud to announce the successful implementation of SpryCIS (Customer Information System), SpryEngage (Customer Engagement Portal), and SpryMobile (Mobile Field Service) at Placer County Water Agency (PCWA).
After an extensive vendor evaluation process by PCWA to replace its legacy software in 2022, the SpryPoint implementation began in early 2023 and went live September 2024. The transition of almost 45,000 accounts started with customers signing up Day 1 on the SpryEngage portal, the successful billing on schedule of all accounts in October and improved automation in the field services team with SpryMobile. PCWA continues to hone the utilization and leverage this investment well into the future as organizational needs grow and evolve.
"SpryPoint's level of support, their professionalism, and refreshing responsiveness were the perfect match for our Agency's implementation," said Matt Young, Director of Customer Services, Placer County Water Agency. "No implementation moves forward without a few glitches, but Kevin and his team consistently demonstrated that our Agency's success was their top priority – thank you!"
PCWA is the primary water resource agency for Placer County, California, with a broad range of responsibilities including water resource planning and management, retail and wholesale supply of drinking water and irrigation water, and production of hydroelectric energy.
The launch serves as a model for complex organizations looking to modernize, enhance customer satisfaction, and achieve greater operational efficiency. The initiative coincided with several projects including a move to monthly billing, cost of service study, Advanced Metering Infrastructure (AMI) expansion, and Geographic Information System (GIS) migration; and is a critical component of a larger commitment to serving constituents.
"SpryPoint couldn't be happier for PCWA to be launched successfully" said Kevin Clancey, Chief Business Development Officer, SpryPoint. "The PCWA team demonstrated the can-do attitude to embrace the applications, the processes and best practices as we went through the project and go-live. We are very proud to see the team continuing to hone their processes now with experience to extract the maximum benefits of the solution for staff and their customers, with more to come."
This achievement reinforces SpryPoint's position as a leader in utility software across North America, with over 80 utilities live or in implementation. It reflects the company's dedication to providing scalable, trusted, and future-ready solutions for utilities striving to serve their communities better.
For more information:
- Learn about the comprehensive suite of SpryPoint solutions for water, gas, and electric sectors.
- Check out client stories to hear first-hand how SpryPoint is making a difference.
About SpryPoint
SpryPoint is a leading provider of software for the public utilities, focusing on delivering innovative and efficient technologies to enable exceptional customer service and to optimize operations. With a robust product line that addresses everything from customer information systems to field service management, SpryPoint is at the forefront of the digital transformation in the utilities sector. To learn more about SpryPoint, please visit us at sprypoint.com.
About Placer County Water Agency
PCWA is the primary water resource agency for Placer County, California, with a broad range of responsibilities including water resource planning and management, retail and wholesale supply of drinking water and irrigation water, and production of hydroelectric energy.
The organization serves retail treated water customers in its Western Water System, and is responsible for the Middle Fork Project, the eighth largest public power project in California, capable of generating 224 megawatts at peak power for the grid.
For further information or inquires: Please contact 1-855-879-7779 or [email protected].
Media Contact
Emily Beardsley, SpryPoint, 1 855-879-7779, [email protected], www.sprypoint.com
SOURCE SpryPoint
Share this article