Philadelphia-based PRG Real Estate is proud to announce that the portfolio ranked 3rd in the Tier 2 category (10,000 – 30,000 units) of the Kingsley Excellence Elite 5 award. This is the second consecutive year the company has achieved this prestigious recognition.
PHILADELPHIA, March 1, 2023 /PRNewswire-PRWeb/ -- Philadelphia-based PRG Real Estate is proud to announce that the portfolio ranked 3rd in the Tier 2 category (10,000 – 30,000 units) of the Kingsley Excellence Elite 5 award. This is the second consecutive year the company has achieved this prestigious recognition. In addition, one of PRG's communities, AMP Apartments in Louisville, KY, ranked #59 on the Kingsley Top 100 Multifamily Properties list.
PRG Real Estate partners with Grace Hill to survey residents at move-in, pre-renewal, and after each service request is completed to gain insight and elevate the overall customer experience. Since implementation in 2014, PRG has sent more than 320,000 surveys to garner feedback. PRG has boosted overall satisfaction scores by more than 13% in the last eight years and in turn has increased resident renewals and improved employee retention.
"An extraordinary customer experience does not happen by accident; it requires a talented team, a customer-centric strategy, being receptive to resident feedback and, most importantly, pivoting your action plans to exceed expectations," said Laura MacDonald, PRG's Vice President of Training & Marketing. "We are extremely proud of our teams for surpassing customer service industry benchmarks and honored to be recognized among the top performing multifamily companies in the Kingsley Excellence Elite 5."
About PRG: PRG is a multifamily investment and management company that owns nearly $2.0 billion in apartment homes across its 10,000-unit portfolio with 300+ employees nationwide. PRG believes the only way to offer a quality living experience is through its people. They achieve this mission by hiring and training the best in the industry and creating a supportive and rewarding workplace that inspires its people to achieve great things together. For more information on PRG Real Estate, please visit http://www.prgrealestate.com.
Media Contact
Devon Mendez, PRG Real Estate, (215) 744-1200, [email protected]
SOURCE PRG Real Estate
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