Professional Disability Associates Announces George Falcon as Vice President of Client Services

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Innovative disability services company and industry leader appoints experienced Group Insurance executive to propel company growth and relationship development.

Relationships are paramount at PDA, and we are confident that George's solution-focused thinking will help us drive our business forward and deliver exceptional value to our customers.

Professional Disability Associates (PDA), LLC a provider of specialty resources and consultative services to the disability insurance market, subsidiary of The Advocator Group and Brown & Brown, Inc. (NYSE: BRO), is pleased to welcome George Falcon as Vice President of Client Services.

George is a career Group Insurance professional with nearly 30 years of experience in operations and leadership, supporting the group insurance industry's entire customer value chain. His customer-centric approach will enable PDA to drive enhanced customer experiences while strengthening existing relationships and pursuing new opportunities within the disability insurance market.

In addition to leading teams tasked with claim intake, adjudication, and claim practices, George has also held critical roles in account management, strategy, and business transformation with several disability insurance market carriers. His expertise in claim management and best practices, customer satisfaction and retention, process implementation, and talent development will expand PDA’s business offerings and address customer needs with creativity and efficiency.

On joining the PDA team, George states, “I have a great amount of respect for PDA’s work and reputation in the disability insurance industry and am very excited to be part of a team that drives world-class results. My family and I are very much looking forward to moving to Portland and starting this next chapter.”

“Having worked closely with George in the past, I know firsthand the positive impact that his strategic, collaborative approach will have on our customers and teammates alike,” says Michael Cleveland, President of Professional Disability Associates. "Relationships are paramount at PDA, and we are confident that George's solution-focused thinking will help us drive our business forward and deliver exceptional value to our customers.”

Mike Shunney, CEO of PDA, notes, “With the addition of George, along with the development of the Vice President of Client Services role, we are sending a very intentional message to the market that we are committed to providing customized innovative solutions for our carrier customers. George will shepherd our customer relationships in a manner that allows us to address both immediate and long-term opportunities. We are thrilled to have him join the team.”

To learn more about George Falcon and Professional Disability Associates, visit

Professional Disability Associates (PDA) is an innovative industry leader in providing specialty risk resources, including medical and vocational review services, consultative solutions and industry benchmarking, as well as full-service claim administration capabilities to major disability insurers and self-insured employers. PDA prides itself on delivering customized solutions and exceeding its clients' expectations. To learn more, please visit our website,

The Advocator Group, LLC is a nationwide advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. In addition, The Advocator Group assists Medicare beneficiaries in identifying the best coverage possible for their unique needs. The Advocator Group's team of experienced Social Security and Medicare advocates ensures that each client is provided phenomenal service while each case receives close attention. For more information, visit

Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm, providing risk management solutions to individuals and businesses. With more than 80 years of proven success and thousands of teammates, we offer knowledge you can trust and strive to deliver superior customer service. For more information, please visit

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