Project management vendors should focus on functionality and ease of use if they want to appeal to the vast majority of organizations that struggle with adoption
TORONTO (PRWEB) December 19, 2019
SoftwareReviews announces its 2019 Project Management Emotional Footprint Award winners, as determined by software users who feel that the following five vendors have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the Project Management vendor champions are:
The Emotional Footprint awards are showcased in an annual report of SoftwareReviews focused on vendor relationships with software users from the customer’s point of view. Software users gave Workfront the number-one championship spot as a result of its composite customer experience score of 9.3/10 and its Net Emotional Footprint score of 96%. Workfront scored a perfect 100% in many areas, including efficiency, friendly negotiation, helping customers innovate, and being inspiring to its users.
Software users gave Wrike a composite customer experience score of 9.3/10 and a Net Emotional Footprint score of 96%. Wrike earned a net promoter score of 100% for saving time, continually improving, including product enhancements, and enabling productivity. This vendor has received strong positive emotional scores, resulting in its championship number-two spot.
Basecamp, with a composite customer experience score of 9.2/10 and a Net Emotional Footprint score of 97%, received a perfect 100% in providing effective service experience, having client friendly policies, being altruistic, and being trustworthy.
With a composite customer experience score of 9.1/10 and a Net Emotional Footprint score of 97%, monday.com provided excellence in efficiency, caring, effectiveness, and fairness, earning 100% in each.
MavenLink, with a composite customer experience score of 9.0/10 and a Net Emotional Footprint score of 94%, scored exceptionally well in integrity, generous, friendly negotiation, and security protects.
Info-Tech Research Group’s Senior Research Analyst Ugbad Farah states, “It's challenging to stand out in a space where the fundamental features are more or less the same. Project management vendors should focus on functionality and ease of use if they want to appeal to the vast majority of organizations that struggle with adoption.”
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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