LAS VEGAS, April 8, 2019 /PRNewswire-PRWeb/ -- ProMAX Systems, a world leader in media management technology for creative media organizations, proudly announces the full launch of the ProMAX Platform Knowledge Base. This comprehensive online database gives end users the ability to find answers to support questions without having to get on the phone and call a support tech.
The new Knowledge Base covers a wide range of topics on Platform support related issues. Articles in the Knowledge Base cover information from basic storage group functionality to some basic troubleshooting. The Knowledge Base also contains the ProMAX Platform User Manual, release notes and information on how to update to the latest Platform software. Each support article is complemented by a video tutorial that will show the end user how to complete specific actions within their Platform software.
"Our new knowledge base allows our clients and partners access to self-help resources to better understand and support their Platform installations on their own," said Brian Reisdorf, VP of Technical Services, ProMAX. "Between the online Manual, best practices documents, and troubleshooting steps, most common issues can be addressed without a support phone call, saving considerable time."
End users coming to the ProMAX Systems website can also interact with the knowledge base through live chat on the site. Users who are looking for support help will be prompted to give a description of their issue; the knowledge base will search for any support article that is related to the search and provide some quick suggestions to answer the question.
The ProMAX Systems Knowledge Base can be accessed at https://support.promax.com/knowledge or directly through the ProMAX Systems website at https://promax.com/support/.
SOURCE ProMAX Systems
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