Promises Behavioral Health Rolls Out Secure, Convenient, User-friendly Online Payment System

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New Software Enhances the Customer Experience

Promises corporate office building in Brentwood, TN

Promises Behavioral Health partners with innovative payment service provider, Paymentus.

We recognize that customers want flexibility, accessibility, convenience and a user-friendly experience without sacrificing security. We believe these new features deliver them.

Promises Behavioral Health recently implemented a more secure, convenient and user-friendly online payment system for its clients. The new and improved interface provides myriad benefits to customers, enabling them to pay their bills faster, easier, and more conveniently and securely.

The new features include: an improved user experience; a “Pay Now” feature that allows for quick payment without having to register an account; and registered account enhancements including view and pay multiple accounts at once, view payment history and consumption information, and view past billing statements. Payments can be made via credit, debit, eCheck or through popular digital wallet channels like PayPal, Venmo, PayPal Credit, or Amazon Pay. The following enhancements are anticipated to arrive in spring 2021, including the ability to securely save your payment information; the option of signing up for paperless billing with email reminders; and the opportunity to schedule automatic payments.

Additionally, Promises Behavioral Health has implemented a new automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow.

“We are excited about these changes and they reflect our continual commitment to providing a superior customer service experience,” said Sam MacMaster, Corporate Director of Clinical Operations with Promises Behavioral Health. “We recognize that customers want flexibility, accessibility, convenience and a user-friendly experience without sacrificing security. We believe these new features deliver them.”

About Promises Behavioral Health
Promises Behavioral Health is a family of behavioral health programs with regional brands such as The Right Step, The Ranch and Promises. The company currently operates facilities across Texas, Tennessee, Florida, Pennsylvania and Massachusetts. Promises offers comprehensive, innovative treatment for substance abuse, sexual addiction, trauma, eating disorders and other mental health disorders. Through its programs, the company is committed to delivering clinically sophisticated treatment that promotes permanent lifestyle change, not only for the patient but for the entire family network. For more information, please visit http://www.PromisesBehavioralHealth.com.

About Paymentus
Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1500 clients leading the Utility, Government, Telecom, Insurance, Consumer Finance, Healthcare, and Higher Education industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options. For more information, please visit http://www.paymentus.com.

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Chrissy Petrone
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