ProProfs Help Desk Named Best Help Desk Software for 2020 by Digital.com

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Trusted review website helps small businesses discover effective solutions for tracking and managing customer service communications

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Digital.com, a leading independent review website for small business online tools, products and services, has named ProProfs Help Desk to its list of best help desk software solutions for 2020. The guide features 20 top solutions based on customer feedback, pricing, and plan options.

According to Digital.com, help desk software is ideal for small businesses that can not afford a dedicated customer service team. Experts for the website evaluated several solutions with capabilities such as a self-service portal to start requests, a ticketing system for teams to sort and prioritize requests, social media integrations and more. ProProfs Help Desk, and other software options selected for the final list, all offer flexible pricing and platforms that can be customized to meet the needs of each business.

“Ultimately, people want software that solves advanced problems and is easy to use. Those two goals can seem at odds with each other, but our goal is to provide advanced, comprehensive tools in the simplest way possible. A lot of the big names that we compete with have a purely simple solution, and that’s exactly why we are so attractive to large corporations with complex needs," said Sameer Bhatia, CEO, ProProfs. "We’re not afraid to go the extra mile to figure out how we can provide a comprehensive feature set in software that is simple and easy to use.”

Digital.com developed this guide to help small businesses and startups make informed decisions about customer service solutions. To access the complete list of top help desk software systems, please visit https://digital.com/blog/help-desk-software/

ABOUT PROPROFS
ProProfs is a cloud-based SaaS company headquartered in Santa Monica, California. ProProfs hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. ProProfs products include Quiz, Survey, Online Training, Knowledge Base, Live Chat, Project Management, and more. ProProfs empowers users to work better, get smarter employees, and create happier customers. Visit our website.

ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.

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Erica Fagien
digital.com
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