ProtoCall Services Acquires The Shrink Space

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Deal to expand behavioral healthcare support for higher education institutions and students

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"We are excited to add The Shrink Space platform to our offerings and empower our customers with even greater integration from a single provider and an additional way to help ensure access to the right care at the right time,” Phil Evans, chief executive officer at ProtoCall Services, said.

ProtoCall Services, the leading provider of telephonic crisis intervention and behavioral health assessment services, today announced its acquisition of The Shrink Space, a referral management software platform that is widely used in higher education.

ProtoCall Services provides 24/7 phone access to licensed behavioral health clinicians and is used by more than 475 colleges, universities, businesses and community health organizations across the country. The addition of The Shrink Space enables ProtoCall Services to expand its support for higher education counseling centers and ensure that clients nationwide have access to the community care they need.

“Events in 2020 have made it abundantly clear that new and creative solutions to improve the delivery of behavioral healthcare are desperately needed, particularly for people who are separated from their typical on-campus care centers,” said Phil Evans, chief executive officer at ProtoCall Services. “We are excited to add The Shrink Space platform to our offerings and empower our customers with even greater integration from a single provider and an additional way to help ensure access to the right care at the right time.”    

The Shrink Space is a referral management software service with a national network of more than 4,000 licensed clinicians, prescribers, groups and treatment centers. Founded by clinical psychologists Dr. Aarti Khullar and Dr. Elizabeth Jago, The Shrink Space’s mission is to improve access to mental health services by transforming the pen-and-paper referral process into a dynamic collaboration between universities, clients and behavioral health providers. Its platform digitizes the time-intensive referral process in an easy-to-use, highly secure and accessible platform.

“We created The Shrink Space to reduce barriers that impede mental healthcare access and to ease schools’ administrative burden by creating a more efficient referral process,” said Khullar, who will join ProtoCall’s executive team as director of provider network services. “We are thrilled to be a part of ProtoCall’s expanded solutions and offer a platform that seamlessly transitions users to the appropriate level of clinically indicated care.”

Along with WellTrack, The Shrink Space joins the ProtoCall+ suite of services, which is a comprehensive behavioral health ecosystem that helps ensure that the right level of care is delivered to every person. Using a thoughtfully integrated stepped-care approach, ProtoCall+ provides digital self-help tools, a national referral network and a crisis and stabilization call center to help people access the right care when, where and how they need it most.

The acquisition supports ProtoCall’s broader commitment to investing in best-in-class partnerships with like-minded organizations to simplify and improve access to quality behavioral healthcare.    

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About ProtoCall Services
For more than 25 years, ProtoCall Services has provided 24/7 telephonic crisis intervention support for universities, colleges, community health organizations and employer benefits providers. Its seamless and customized services, unique ecosystem of care offerings and stepped-care approach have made it a nationally trusted partner for behavioral health.

About The Shrink Space
The Shrink Space is a female-founded, HIPAA- and VPAT-compliant software platform that streamlines the behavioral health referral life cycle for institutions, clients and community providers. The simple, intuitive platform meets clients’ technological expectations, facilitates highly tailored referrals and reduces the administrative burden on institutions by modernizing their referral processes, providing visibility into real-time provider availability and practice changes, and offering referral and data management tools to ensure continuity of care. The Shrink Space seeks to minimize barriers that prevent clients from accessing off-campus mental health care and is free to clients and community providers.

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Hailey Swalley
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