ProviDyn® Adds Bobby Beretto to its Team of IT Professionals as Director of Support Services
ProviDyn®, a provider of IT support, strategy, and services for small and medium-sized businesses and nonprofits, has hired seasoned IT professional Bobby Beretto to the position of Director of Support Services.
ATLANTA, June 4, 2020 /PRNewswire-PRWeb/ -- As the newest member of the team, Bobby leads ProviDyn®'s reactive service delivery business units, including the Service Desk team, Field Services team, and Network Operations Center. Beretto is responsible for leading, organizing, and inspiring a managed services team to achieve a high level of efficiency and quality in the execution of support services for ProviDyn® clients. The primary metrics for this position are an aggregate of the team's KPIs, including client satisfaction, billing efficiency, service gross margin, Service Level Targets attainment, and other specific team-based ticket metrics.
"We're delighted to have a highly motivated IT Manager with over 12 years of fast-paced MSP service delivery experience," says ProviDyn® CEO Hamish Davidson. "Bobby has worked with some of the biggest names in the industry and really has a pulse on client satisfaction. We are so glad to put his skills to work in a higher-touch, boutique environment."
In his previous role, Beretto was tasked with client satisfaction for a client base of over 400 companies across the southeast, and built a global escalation team consisting of senior engineers across 4 different IT support teams. He also created a framework/playbook for this team to engage with local pods/teams when needed, to improve responsiveness from ticket creation to ticket resolution.
As Beretto explains, "Client success to me is when you've got the relationship where the client sees you as a true partner - not as a vendor or a contractor. At that point, there's a two-way trust that allows for open and honest communication in both directions; and that really leads to bringing out the best of both sides. At the end of the day, I want to help our clients be as successful as possible in their business."
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About ProviDyn®
ProviDyn® provides technology expertise, services, and support to help small and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn® helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology, and maintain an infrastructure that is secure, reliable, and flexible. ProviDyn® offers managed services, mobile computing, IT strategy, virtualization, cloud computing, business continuity, network security, and IP telephony.
To learn more about how ProviDyn® is driving businesses through technology and helping companies reduce costs, improve efficiency, and maximize productivity, visit https://www.providyn.com/
SOURCE ProviDyn
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