BOZEMAN, Mt. (PRWEB) February 11, 2020
Quiq, the leading provider of business messaging software for customer communications, today announces the launch of Quiq IQ, a new product for Quiq customers to easily create and deploy bots for the web chat and messaging channels. Quiq IQ lets businesses easily integrate bots into their conversation workflows to support interactions with customers.
With Quiq IQ, companies can build bots once and use them across all Quiq’s supported digital messaging channels. They can seamlessly blend human and AI interaction so that agents can request a bot to participate at any point in a conversation. Some use cases include:
Using a bot to immediately greet customers and gather information to determine the nature of the customer’s inquiry. With this information, businesses can route the customer directly to the appropriate queue or agent.
Walking through diagnostic steps to isolate an issue. In order to keep things manageable, businesses can build many different bots to diagnose different problems and use Quiq to seamlessly transition between bots.
Capture customer satisfaction at the end of a web chat or messaging interactions to measure CSAT.
Quiq IQ clients include: Assurance, Brinks, Club Med, Office Depot and Stio.
“Bots help companies optimize agent resources and allows them to focus their time on customer interactions where a conversation with a human is the most valuable,” said Mike Myer, CEO of Quiq. “ Using Quiq IQ, companies can provide a higher level of service to customers.”
Data from Quiq and Sapio revealed that half of retailers rely on both humans and bots together to interact with customers.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to http://www.quiq.com.