RCN, Grande Communications and Wave Broadband Received Top Residential and Business ISP Honors and Readers’ Choice Awards

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Internet, TV and phone providers named leading ISPs across multiple categories in top-tier publications

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"RCN, Grande, and Wave’s joint efforts remain focused on providing unparalleled value to our customers through innovative new technologies and products, customer service, and connectivity they can trust." - J. Christian Fenger, COO of RCN, Grande, and Wave

RCN, Grande and Wave, award-winning providers of high-speed internet, digital TV and phone services across the U.S., today announced their recognition as exemplary organizations in PCMag's 2020 Readers’ Choice Awards, PCMag’s 2020 Business Choice Awards and U.S News & World Report’s 360 Reviews' Best Cable Internet Providers as well as BroadbandNow's 2020 Internet Service Provider Awards.

According to PCMag, the largest professional reviewer of consumer electronics and technology products worldwide, and its readers, RCN, Grande and Wave were ranked among the top Best Internet Service Providers (ISP) of the year. The three companies were also included in PCMag’s Business Choice Awards for the best small-to-medium business ISP category. The results from PCMag’s 2020 Reader’s Choice Awards include accolades in the following categories:

  • RCN* was a top ranked Residential ISP in: Overall Satisfaction, Customer Service, Tech Support, Cost/Value, Mostly Likely to be Recommended, and Net Promoter Score.
  • Grande Communications* was a top ranked Residential ISP in: Overall Satisfaction, Reliability, Speed, Customer Service and Tech Support.
  • Wave Broadband* was a top ranked Residential ISP in: Overall Satisfaction, Reliability, Speed, Customer Service and Tech Support.
  • RCN, Grande Communications and Wave Business* ranked #1 Small-to-Medium Business ISP in: Overall Satisfaction, Installation / Setup, Reliability, Tech Support, and Mostly Likely to be Recommended.

Additionally, U.S. News & World Report’s 360 Reviews team recognized RCN as a Best Cable Internet Provider of 2020. U.S. News’ online guide features in-depth information on choosing an internet service provider and covers a range of topics including connection type, download/upload speed, and data caps. RCN’s inclusion as the best cost-effective ISP highlights the commitment and satisfaction of its customers.

Lastly, Grande Communications was recently recognized as a top performer in
BroadbandNow's 2020 Internet Service Provider Awards.

“We appreciate all of our business and residential customers who continue to trust us with their connectivity needs and those who continue to recognize us as top providers across the nation,” said J. Christian Fenger, COO of RCN, Grande, and Wave. “RCN, Grande, and Wave’s joint efforts remain focused on providing unparalleled value to our customers through innovative new technologies and products, customer service, and connectivity they can trust. We are also deeply appreciative of our front-line teams across the country who work tirelessly each and every day to provide customers with excellent service.”

Customers have recognized the companies for their unwavering commitment to quality and customer service throughout the years. As the joint organization continues to expand into new markets, it remains an industry leader in residential and business solutions through a growing portfolio of technology offerings of fiber and broadband services that offer some of the fastest speeds available.

For information on RCN, please visit, http://www.rcn.com. For more on Grande Communications, please visit mygrande.com. For more on Wave Broadband, please visit http://www.wavebroadband.com.

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About RCN, Grande Communications and Wave Broadband
RCN Telecom Services, LLC (http://www.rcn.com) Grande Communications (http://www.mygrande.com) and Wave Broadband (http://www.wavebroadband.com) form the sixth largest US cable operator and provide industry-leading high-speed internet, broadband communications solutions, digital TV, phone services and fiber optic solutions for residential and business customers across the United States. Together, RCN, Grande and Wave serves areas of Massachusetts, Chicago, Pennsylvania, New York City, and Washington, DC. (RCN); Texas (Grande Communications) and Washington, Oregon and California (Wave Broadband).

*Rankings relevant to RCN’s specific service areas in Boston, Chicago, Lehigh Valley (PA), New York City, Philadelphia (Delaware County) and Washington, DC; to Grande’s specific service areas in Austin, Corpus Christi, Dallas, Midland/Odessa, San Antonio, San Marcos, Greater Temple Area and Waco; to Wave’s specific service areas in California, Oregon and Washington.

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Zoe Cushman
Matter Communications
617-874-5201
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