Real Data Technologies Demonstrates How ServeOptics Will Improve the U.S. Army’s Mission Critical IT Service Support with Performance Analytics

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New SaaS Solution Empowers the U.S. Army’s IT Service Management Leaders to Make Data-Driven Decisions that Improve the IT Infrastructure Support of Mission

We are thrilled to collaborate with a prestigious military supplier like ChenegaTI on this demonstration at the Army’s biggest show.

Real Data Technologies, Inc. will be attending the Association of the United States Army’s 2018 Annual Meeting, October 10th, 2018, at the Walter E. Washington Convention Center, together with Chenega Technical Innovations (ChenegaTI) at Booth 3251, located in Washington, D.C.

At this convention, ServeOptics will be introduced to Americas’ Total Army – regular Army, guard, reserve, civilians, and family members. This conference is one of the three key communication events employed by the Army to educate and inform government, academic, civic, and veteran advocates and leadership on Army priorities and issues impacting today’s Army.

Real Data Technologies will deliver a ServeOptics performance analytics demonstration in the exhibit hall amongst other leading manufacturers, solution providers and suppliers helping the Army discover innovations and gather important insights into the latest equipment, products and materials to meet the Army’s needs.

ServeOptics will empower the Army’s Enterprise IT Service Management (ITSM) leaders to make data-driven decisions that ensure the success of mission critical service support operations. By connecting to internationally distributed technologies and centrally monitoring all service support centers and staff with consolidated prescriptive dashboards, the Army will be able to make proactive service support decisions that minimize risk to critical operations. Real-time performance analytics and data that supports trends analysis will position the Army to proactively monitor the effectiveness and efficiency of service support centers enabling management to make rapid operational decisions. The Army will be able to measure the success of service support and continually improve IT operations.

"We are thrilled to collaborate with a prestigious military supplier like ChenegaTI on this demonstration at the Army’s biggest show. The U.S. Army has a prodigious responsibility to support its Soldiers as they protect America, both on and off the battle field, with mission critical technical operations. Therefore, each service support center must execute utilizing data and performance analytics ensuring support to the Army’s intended mission outcomes. Implementing the appropriate metrics monitoring program will define success and will increase the effectiveness and efficiency of all IT service support operations—the ServeOptics advantage is really that simple," said Evan Jones, Co-Founder, Real Data Technologies, Inc.

Using prescriptive dashboards with trends analysis and advanced reporting capabilities, ServeOptics will enable the Army to streamline service support operations through the metrics and key performance indicators (KPIs) that define the success of the Army’s critical mission IT operational services.

1. Measure and Baseline: Measure and baseline the performance of support operations relative to the people, processes and technologies.
2. Predict and Prioritize: Predict future needs of end-users while identifying key engagement experience drivers and then prioritize resources to match those expectations.
3. Track and Monitor: Track performance in real-time and also monitor trends to make confident business decisions.
4. Provide Transparency: Provide immediate access to the right information for all service support stakeholders

With ServeOptics service support performance analytics, the Army’s Service Management teams gain real-time insights into their support organizations supplying them the analytics and metrics they need to support more than 700,000 Soldiers, including active duty and Army Reserve personnel.

About Real Data Technologies

Real Data Technologies, Inc. (RDT) has created ServeOptics, an IT Service Management (ITSM) software tool, that enables businesses to achieve a competitive advantage using metrics that measure the effectiveness and efficiency of service support operations. Consulting services align service support activities to business service delivery objectives.

Evan Jones co-founded RDT in 2015 after observing limitations in service support technologies for over a decade while running business operations at XA Systems, LLC, an IT management consulting and service support company serving government and commercial industries.

Visit the company blog to read educational articles on service desk management, customer experience, customer service, metrics and more by visiting Follow on Twitter at @RDTMetrics.

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Kathy Berardi
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