LONDON, Nov. 20, 2018 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is sponsoring an Engage Customer webinar on Tuesday, 27 November 2018 beginning at noon. The webinar, 'Orchestrating a Seamless and Efficient Customer Experience', is being presented by Chris Ezekiel, Creative Virtual's Founder & CEO, and Steve Hurst, Editorial Director at Engage Business Media.
The webinar will address the challenges of delivering a consistent, convenient and efficient customer experience across a growing number of contact channels. Through a series of live demonstrations and practical tips, attendees will learn:
- The benefits of centralising knowledge management control and using a single orchestration platform to deliver consistent support across contact channels
- Best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement
- Ways to leverage a hybrid of artificial intelligence and human input to reduce support costs whilst improving conversational engagement
"It's no secret that customer experience is continuously ranked by consumers as a key factor in their purchasing decisions. While improving the experience has become a major focus for digital transformation initiatives in many organisations, they are struggling to bring information sources together and create consistent, reliable engagement," says Chris. "I'm looking forward to providing real examples and actionable next steps for delivering seamless, consistent support and increasing customer satisfaction scores through self-service channels and the contact centre."
Register now for 'Orchestrating a Seamless and Efficient Customer Experience' through the Engage Customer website. A recording of the webinar will be provided for registrants unable to attend the live event.
To learn more about how Creative Virtual's technology brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.
SOURCE Creative Virtual
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