Relatient‘s Technology Seamlessly Supports Hybrid Care with Telehealth Integrations

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Healthcare providers are enabled to extend care to anywhere a patient needs it and quickly transition from in-office to hybrid care.

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"This collaboration was critical because we moved the majority of our patient appointments to Telehealth within a 10-day timeframe,” said Andy Rhea, CIO, Cherokee Health.

Relatient, Inc., a SaaS-based patient engagement company rated #1 by KLAS for “Patient Outreach” in 2020, has enabled healthcare providers to respond quickly with the transition from in-office to hybrid care, which extends care to anywhere a patient needs it, utilizing virtual appointments. With Relatient’s platform, medical offices, clinics, and hospitals have quickly implemented contactless patient engagement and integrated their third-party telehealth video-conferencing software, such as Zoom, Doxy, and VSee, into their existing workflows and patient communication.

Relatient’s patient-centered engagement platform extends the in-office experience to virtual care and guides patients through appointment reminders, scheduling a virtual appointment, completing digital registration forms, making digital payments, and linking patients securely to a HIPAA compliant telehealth video visit.

“We implemented Relatient’s software during a global pandemic,” said Andy Rhea, CIO, Cherokee Health. "After our go-live, we had immediate changes to implement due to ramifications of the crisis. Relatient’s team was available at every step of the transition. This collaboration was critical because we moved the majority of our patient appointments to Telehealth within a 10-day timeframe.”

Ramping up for provider success with its versatile patient engagement platform resulted in Relatient customers adapting their organizations and workflow quickly and effectively. Relatient powers effective patient communication with mobile-first, digital solutions for in-office or telehealth visits. Providers are choosing Relatient to quickly transition to COVID-19’s new reality and to protect patients and staff.

“We are grateful to have assisted thousands of our customers who rely on Relatent's technology to move to remote care and virtual visits,” said Michele Perry, CEO, Relatient, Inc. “Telehealth has emerged as a mandate, making Relatient’s seamless support critical and more valuable to expand patient options to access care and improve patient outcomes.”

Relatient’s patient engagement platform offers solutions necessary to quickly enable clinical operations to use contactless workflows and manage in-office and televisits to increase care access, improve efficiency, and protect revenue:

  • Automated televisit reminders - decrease no-shows and revenue loss
  • Custom / personalized telehealth visit links and messaging - reducing patient confusion
  • Secure 2-way patient chat - ensure real-time connections
  • Broadcast demand messages - quickly alert patients of changes
  • Self-schedule televisits - 24/7 convenience fills remote care schedule
  • Pre-registration with digital forms - reduce spread from kiosks and clipboards
  • Digital and remote check-in - keep social distancing and protect patients and staff
  • Patient surveys - gather feedback and online reviews
  • Online patient payments & balances - get mobile payments and decrease paper statements

Relatient is exclusively built for healthcare and holds a reputation for satisfying its customers and keeping the patient experience as top priority. By activating connectivity and communication workflows to support telehealth, Relatient delivers providers a versatile platform during the COVID-19 pandemic, supporting healthcare’s recovery, and improving the patient experience.

Supporting telehealth is a top priority for Relatient and its U.S.-based teams of technical advisors, implementation, project management, and support who have enabled over 10 million COVID-19 related messages throughout the pandemic, while also enabling expansion of virtual care very quickly. Learn more at or contact us at where a healthcareIT specialist is available to assist providers.

About Relatient

Relatient, Inc., the 2020 KLAS Category Leader in Patient Outreach, is a SaaS-based patient-centered engagement company that utilizes a modern and mobile-first approach to improve patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 132 million messages in 2019. Relatient’s platform integrates with over 85 practice management systems and electronic health databases to drive operational efficiency, appointments and reviews, reduce no-shows, speed patient payments and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit

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James Kanka
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