Remote Relationship Management™ positively impacts remote work performance in a very tangible and immediate way.
SAN JOSE, Calif. (PRWEB) May 04, 2020
Some may say that The Vanella Group is ahead of its time. And they would be right. Twenty years in fact. The company is the brains behind what it has dubbed, Remote Relationship Management™, a customizable program for maintaining and building sales and customer connections in a remote work environment. Something that has suddenly become a necessity for organizations forced by COVID-19 to a virtual environment without a solid long- or even short-term plans.
Founded in 2001, The Vanella Group has built a solid reputation for providing best-in-class telesales and lead generation solutions exclusively for B2B enterprise tech providers. Among its clients are mega-brands like HP®, Nokia and CA Technologies. The Vanella Group has operated remotely since the beginning and about four years ago decided it was time to teach the rest of the world what it knew firsthand: succeeding with a remote team. And Remote Relationship Management™ (RRM) was born.
“The scale of disruption that the pandemic has caused to modern-day businesses is unprecedented. It caught far too many businesses off-guard with no plan for continuity of sales and customer relationships from remote work settings,” said MariAnne Vanella, CEO, The Vanella Group, Inc. “Our model for helping businesses make the transition smoothly and thoughtfully with supports in place at whatever level the client wants has been in use for coming up on five years so we stand ready to help at a moment’s notice.”
RRM trains companies in how to manage the sales pipeline and remain attentive to the customer or prospect from remote settings. It starts with an evaluation of existing technology and tools, workflow, inter-office and client communications, and even employees’ and managers’ preferred workstyles. A roadmap is developed that the client can implement on its own or The Vanella Group can oversee and implement the program for them. Sales development and remote workforce management training tracks are also available.
“RRM™ was originally developed to support our tech clients who compete for limited talent in implementing flexible work options. We also paid attention to the dozens of studies that show maintaining offices can be costly, productivity often goes down, and employees may be less engaged,” said Vanella. “All of those things still matter but the urgency of COVID-19 requires a fast-track to change. Especially since the lasting effects of this virus are expected to linger for the foreseeable future.”
“Companies across all sectors do not have to go it alone. We can help them avoid obstacles and mistakes and come out of this crisis with their business well intact,” she added.