Rentec Direct Introduces New Customer Support Platform to Better Assist Property Management Clients

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Property management software company, Rentec Direct, introduces a new partnership with Help Scout to improve user experience.

Rentec Direct new support platform
“Supporting our clients, their success and their growth is the driving force behind everything we do at Rentec Direct,” said Nathan Miller, President of Rentec Direct.

http://www.rentecdirect.com Rentec Direct, the highest-rated property management software solution, today announced a new customer support platform to improve user experience for its property management and landlord clients. As part of an ongoing commitment to providing the very best customer service, Rentec Direct has partnered with Help Scout to offer tools to improve client communication and other client services.

“Supporting our clients, their success and their growth is the driving force behind everything we do at Rentec Direct,” said Nathan Miller, President of Rentec Direct. “We are consistently monitoring customer feedback and client requests to ensure we are making the job of landlords and property managers easier. This new support platform from Help Scout allows us to improve user experience and better assist our clients.”

Rentec Direct’s new customer support platform offers features including:

  • Improved email communication: Clients can connect with the Rentec Direct Client Success Team via email to address any questions or concerns. Client emails are directly assigned to a team member so questions can be answered in a timely manner and messages don’t get lost in a shared inbox.
  • A new Knowledge Base: Rentec Direct’s Knowledge Base offers hundreds of help articles for clients looking for instant instructions on how to perform tasks within the software.
  • Enhanced live chat: Clients can instantly connect with the Rentec Direct Client Success Team via real-time live chat.
  • Easy-to-use satisfaction reports: Clients can rate their interactions with the Client Success Team, giving Rentec Direct insight into the level of service the team is providing.

Help Scout provides customer service software to businesses, like Rentec Direct, who are looking for the best tools to communicate with clients, offer outstanding service, and provide access to help resources. Rentec Direct looks forward to improving customer service efficiency and providing a seamless customer experience to clients.

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About Rentec Direct
Rentec Direct offers industry-leading property management software and tenant screening solutions for real estate professionals. Features include online rent payments, tenant and owner portals, the industry’s largest vacancy listing syndication network, full property, tenant, and owner accounting, 1099-MISC reporting and more. Rentec Direct received the Real Estate Company of the Year Award in the 2019 American Business Awards, has been named to the Inc. 5000 List of Fastest-Growing Private Companies for three years in a row (as of 2019), and was also included on the 2017, 2018 and 2019 Entreprenuer360 list for Best Entrepreneurial Companies in America. http://www.rentecdirect.com

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Brentnie Daggett
@rentec
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