Rentec Direct Welcomes New Additions to Client Success Team

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Growing property management software company, Rentec Direct, hires Jackqueline Cushman and Christopher Reed

Rentec Direct Client Success

Jackqueline Cushman (left) and Christopher Reed (right) welcomed to Rentec Direct's Client Success Team.

“Rentec Direct has been nationally recognized for our outstanding customer service, and this remains a top priority as our company continues to grow,” said Nathan Miller, President of Rentec Direct.

Rentec Direct, the highest-rated property management software solution, is excited to welcome Jackqueline Cushman and Christopher Reed to its Client Success Team. The company continues to expand the department to provide the best service possible to its growing client base. Cushman and Reed bring more than 30 years of combined customer service experience to Rentec Direct.

“Rentec Direct has been nationally recognized for our outstanding customer service, and this remains a top priority as our company continues to grow,” said Nathan Miller, President of Rentec Direct. “Jackqueline and Christopher’s ample experience in training, management and customer service means that we can continue our excellent record when it comes to ensuring the success of our clients.”

Rentec Direct’s Client Success Team works with new and existing clients to help foster positive relationships and ensure clients are successful in their ongoing use of the Rentec Direct software. Cushman and Reed will provide phone and online support and software training, work with clients to troubleshoot any challenges they may encounter while using the platform, and process any necessary forms and documents associated with new applications.

Cushman has a background in business administration, retail management and customer service in a variety of industries. She joins the Rentec Direct team from OOGP Vision Group, where she was a customer service representative responsible for placing, tracking and troubleshooting orders, prescriptions and invoices. Her ability to multitask, quickly problem solve and work effectively on a team will help her provide outstanding service for Rentec Direct customers.

Reed brings his extensive experience in managing and training new employees, developing and managing service desks, customer communication and quality assurance to the Client Success Team. He most recently worked as a Product Training Manager for Ministry Brands where he managed and trained service desk employees. He looks forward to using his technical skills and commitment to excellence to help Rentec Direct clients use the software platform as efficiently and effectively as possible.

Rentec Direct has been recognized as one of the nation’s fastest-growing private companies on the prestigious Inc. 5000 List for the past four years. Rentec also received a Bronze Stevie Award for Customer Service Department of the Year in the 2020 American Business Awards and was named a “leader” in Residential Property Management Software for the fourth year in a row by Gartner’s Software Advice based on customer reviews. The property management software company has expanded to a team of 15 full-time employees serving more than 16,000 property managers and landlords across the country.

To learn more about Rentec Direct, visit: https://www.rentecdirect.com/.

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About Rentec Direct
Rentec Direct offers industry-leading property management software and tenant screening solutions for real estate professionals. Features include online rent payments, tenant and owner portals, the industry’s largest vacancy listing syndication network, full property, tenant, and owner accounting, 1099-MISC reporting and more. Rentec Direct received the Real Estate Company of the Year Award in the 2019 American Business Awards, has been named to the Inc. 5000 List of Fastest-Growing Private Companies for four years in a row (as of 2020), and was also included on the 2017, 2018 and 2019 Entreprenuer360 list for Best Entrepreneurial Companies in America. http://www.rentecdirect.com

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Brentnie Daggett
@rentec
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