Retailer to Assess Dedicated Contact Center for Cannabis
A national retailer, licensed to distribute medical cannabis products, has turned to The Taylor Reach Group for assistance in assessing and enhancing their customer contact center.
OSHAWA, Ontario, July 15, 2019 /PRNewswire-PRWeb/ -- With the substantial increase in activity surrounding the legalization of cannabis and marijuana products for both recreational and medical use, it's become serious and competitive business to ensure consumers experience a positive customer experience.
For this reason, a national retailer, licensed to distribute medical cannabis products, has turned to The Taylor Reach Group for assistance in assessing and enhancing their customer contact center.
"Medical cannabis vendors are competing not just with other vendors, but with the recreational market," says Colin Taylor, CEO of Taylor Reach and designated Program Manager on the project. "Consumers expect good service and will judge the customer experience received against all of the organizations they interact with. We are pleased to have the opportunity to work with the client to improve the center, and both the customer and agent experience."
The project, will make use of Taylor Reach's decades of experience and industry-leading expertise in assessing and improving central contact operations, across People, Process, Technology Methodology and Strategy.
This announcement represents the third major cannabis contact center project headed up by Taylor Reach, indicating that there is significant public and commercial interest in the legal and medical cannabis industries.
About The Taylor Reach Group, Inc.
A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. Service include Strategic Assessments, Training Development, Revenue Generation and anything related to optimizing the Contact Center. Taylor Reach serves client organizations across all verticals with anywhere from 5 to 10,000+ agents: SMB's, Fortune 500 and Global 1000 firms.
Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Steve Baric at 1-866-334-3730 ext. 112
SOURCE The Taylor Reach Group
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