ROI of Nice: Disrupting Tech Company Culture, Dave Delaney

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Holding on to top talent is critical for success in the tech sector. Karla Jo Helms, the host of the Disruption/Interruption podcast, talks to HR expert Dave Delaney about how to approach workforce retention.

Dave Delaney

Show your workers you appreciate them: Giving employees consistent recognition, starting with the onboarding process and continuing throughout their tenure, creates a positive workplace culture

Employee turnover is an expensive problem for businesses of any size. The Society for Human Resource Management estimates that the cost to replace a worker who voluntarily quits is equivalent to 1/3 of that employee's annual earnings.(1) Keeping top talent on board is good for business, good for morale, and good for the bottom line.

Enter disruptor Dave Delaney, a speaker, author, podcast host, and leadership consultant who explains to Karla Jo Helms, the host of the Disruption/Interruption podcast how he helps companies create a culture where people want to stay. He teaches leaders his "Nice Method" to help companies transform how they recruit and retain top-level talent.

Delaney warns that too many business leaders get preoccupied with mission success and forget to check in with the people helping them achieve their success. He and Karla Jo discuss how being nice can transform the workplace.

Key takeaways:

  • The golden rule still matters: treat others the way you want to be treated.
  • Successfull leadership requires three skills: (1) Lead with acceptance and empathy. (2) Actively listen. (3) Don't fear failure.
  • Free speech is important, but not unlimited. Being rude or inappropriate at work will have ramifications for you.
  • Retaining talented employees is more cost-effective than managing turnover.
  • Show your workers you appreciate them: Giving employees consistent recognition, starting with the onboarding process and continuing throughout their tenure, creates a positive workplace culture.
  • Conducting "stay interviews" is a key tool for staying connected with employees. It helps leaders learn how employees feel and what would make them happier at work.
  • In-person interaction helps build a stronger work culture. Even teams that work remotely should seek out opportunities for in-person events.
  • Dave's other passion is comedy and entertaining people. He is an experienced improv performer and has recently turned his talents to stand-up comedy.

Disruption Interruption is the podcast where you'll hear from today's biggest Industry Disruptors. Learn what motivated them to bring about innovation and how they overcame opposition to adoption.

Disruption Interruption can be listened to via the Podbean app and is available on Apple's App Store and Google Play.

About Disruption Interruption:
Disruption is happening on an unprecedented scale, impacting all manner of industries — MedTech, Finance, IT, eCommerce, shipping and logistics, and more — and COVID has moved their timelines up a full decade or more. But WHO are these disruptors, and when did they say, "THAT'S IT! I'VE HAD IT!"? Time to Disrupt and Interrupt with host Karla Jo "KJ" Helms, veteran communications disruptor. KJ interviews bad a**es who are disrupting their industries and altering economic networks that have become antiquated with an establishment resistant to progress. She delves into uncovering secrets from industry rebels and quiet revolutionaries that uncover common traits — and not-so-common — that are changing our economic markets … and lives. Visit the world's key pioneers that persist to success, despite arrows in their backs at http://www.disruptioninterruption.com

About Karla Jo Helms:
Karla Jo Helms is the Chief Evangelist and Anti-PR(TM) Strategist for JOTO PR Disruptors(TM).

Karla Jo learned firsthand how unforgiving business can be when millions of dollars are on the line — and how the control of public opinion often determines whether one company is happily chosen, or another is brutally rejected. Being an alumnus of crisis management, Karla Jo has worked with litigation attorneys, private investigators, and the media to help restore companies of goodwill into the good graces of public opinion — Karla Jo operates on the ethic of getting it right the first time, not relying on second chances and doing what it takes to excel. Helms speaks globally on public relations, how the PR industry itself has lost its way and how, in the right hands, corporations can harness the power of Anti-PR to drive markets and impact market perception.

About Dave Delaney:
Dave Delaney is a nice person obsessed with how we professionally communicate. He's the author of the acclaimed book,    and . He is a keynote speaker, leadership consultant and founder of Futureforth.com. Dave works with leaders of fast-growing technology companies and audiences big and small to teach them how to retain their talent and improve communication and culture with the Nice Method training and presentations.
LinkedIn: https://www.linkedin.com/in/davedelaney/
Company website: https://futureforth.com/

References:
1) Avogino, Theresa, To Have and to Hold, February 23, 2019, Society for Human Resource Management, https://www.shrm.org/hr-today/news/all-things-work/pages/to-have-and-to-hold.aspx

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Karla Jo Helms
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