Rulai opens up its Conversational AI platform for enterprises to use free of charge to help inform employees on Coronavirus policies

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COVID-19 bot can handle routine questions and requests 24x7, giving HR service desks the breathing room they need to tackle more complex issues.

Rulai, Inc., a leading Conversational AI platform, today announced it is opening up its platform, free of charge, to any enterprise interested in using advanced virtual assistant technology to handle coronavirus-related employee questions and requests.

To help companies get started, Rulai has pre-built and pre-trained a coronavirus bot that is able to tackle 4 use cases:

  • General Q&A: information is retrieved from reliable sources such as CDC and WHO, and ingested in Q&A format using Rulai’s AI Knowledge Accelerator. The information is kept up-to-date automatically.
  • Company-specific Q&A: the bot contains 20+ pre-trained intents that every company should have answers for (e.g. can I work from home?). Companies can update the bot with their specific answers and add new Q&A pairs without any coding.
  • Action intents: focused on enabling the employee to notify HR about various conditions (symptoms, sickness, infection, exposure, etc.) and kick off the right internal procedures. Rulai has pre-built integrations with the most commonly used HR systems and RPA providers.
  • Escalation: the employee can escalate the conversation at any time to a human agent, who can take over in-context. Rulai has pre-built integrations with most service desk software platforms to handle seamless handover.

Companies will be able to access all capabilities of the platform, including its design studio and advanced level 3 Dialogue Manager, to modify or add new intents and integrations. In addition, they can deploy their COVID-19 bot on any internal channel such as intranet, slack, etc., all without writing a single line of code or relying on specialized AI resources.

“These are unprecedented times,” says Marc Vanlerberghe, CEO of Rulai. “No matter how big or small you are, every company has a responsibility to do whatever’s possible to contain the virus and keep people safe. We hope that our AI technology can contribute to that goal by helping companies provide up-to-date, reliable, and helpful information and advice to their employees 24x7 while offloading routine tasks from their overworked HR service desks.”

Companies interested in this offer can see the COVID-19 bot in action and sign up for a free account at Rulai will waive all fees to launch and operate the pre-built bot through July 1, 2020. In addition, Rulai will host weekly office hours to guide and assist users in developing their customized COVID-19 bot. Finally, we have partnered with several system integrators and contact center BPOs in case more advanced integrations are required.

About Rulai
Rulai is a next-gen Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years of experience in AI research and filed over 80 patents in advanced AI-based dialog management. It is the only SaaS platform in the market capable of supporting Level 3 Virtual Assistants.

Enterprises in banking, insurance, retail, telco, and life sciences use Rulai to augment the work of customer service agents, as well as increase customer self service capabilities across sales and support. Its easy-to-use platform allows business users to create and evolve virtual assistants, with minimal use of precious IT resources.

Rulai has been recognized by Gartner, Forrester, Bloomberg, and Forbes, who selected Rulai as one of the most promising AI companies in the US.

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Marc Vanlerberghe
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