"We now have context in the moments of truth from our fans, with RXA’s real-time VoCx app. Up your game, work with RXA,” said Douglas Kramon, ESPN, senior director of Customer Operations & Fan Support, regarding RXA’s Voice of Customer Experience application.
ANN ARBOR, Mich. (PRWEB) April 09, 2020
RXA, the leader in applied artificial intelligence, advanced data science, and analytics allowing companies to make smarter, faster decisions, was the recipient of the Best Domo App and Rising Star awards at Domopalooza 2020. They are the only Domo partner to receive two awards at the annual conference.
The Best Domo App was awarded to RXA for its Voice of Customer Experience application. The application was developed by RXA to give users real-time insights into what customers are saying about their products and services. Using Python, PHP and Domo, the application parses through billions of reviews, blog postings, and forum comments every day to identify what matters most to a brand. The Voice of Customer Experience application is customizable for each company and has a wide array of functions, from theme identification to quality assurance.
“Through the power and partnership of RXA, we are able to understand and evolve our customer relationships like never before. Real-time contextual/situational analytics puts us side by side with our fans. Our self-service contact deflection increased by over 200% and resulting fan satisfaction has improved by 9% across all contact channels and now sits at a record high. We now have context in the moments of truth from our fans, with RXA’s real-time VoCx app. Up your game, work with RXA,” commented Douglas Kramon, ESPN, senior director of Customer Operations & Fan Support, regarding RXA’s Voice of Customer Experience application.
The Rising Star award recognized Domo partners that deliver distinguished, excellent value to their clients. RXA has engaged over 150 Domo projects for over 80 companies with a 4.5-week average time to value for all projects engaged. The company has also serviced over 45 industries in a Domo consulting capacity. The Rising Star award follows RXA’s recognition as Innovative Partner of the Year by Domo in 2019, for the extensive app development and innovative consulting work done by the company.
“Congratulations to the RXA team for being the recipients of the Rising Star and Best App awards at Domopalooza 2020. We are honored to be a premiere Domo partner focused on creating value for their customers. This is evident with the success of our Voice of Customer Experience application available in the Domo App Store. We look forward to continuing to evolve our partnership with Domo,” said Jason Harper, founder and CEO RXA.
RXA is a leading applied artificial intelligence and data science company founded in 2016 in Ann Arbor, MI. RXA has a diverse portfolio of services and solutions such as being a leading DOMO implementation and consulting firm, customized artificial intelligence kick-start programs, and an RXA Studio to support the development of new products, companies, and proprietary solutions such as Media Optimization, Voice of Customer, and Workforce Optimization to help organizations improved their ROI and decision making while streamline operations.
RXA’s solutions are currently being leveraged by over 70 different customers across North America, Europe, and Asia.
RXA has been named the 2019 Innovative Partner of the Year by Domo, Inc.