Saddleback Communications and Reinvent Telecom Awarded NBRI Circle of Excellence Award for Commitment to Customer Engagement

Share Article

Communications Provider Ranks Higher Than 75 Percent of Companies Studied for Customer Engagement

Saddleback Communications

Saddleback Communications

This award is a result of Saddleback Communication and Reinvent Telecom’s dedication to measuring and improving their customer engagement, which drives financial performance.

Saddleback Communications, a provider of world-class, fiber-based voice and data communications to business and residential customers in the Salt River Pima-Maricopa Indian Community (SRPMIC), and Reinvent Telecom (a subsidiary of Saddleback Communications), a provider of a private-label unified communications and contact center as a service solutions have been awarded the NBRI Circle of Excellence Award by the National Business Research Institute.

The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee and customer engagement. These organizations demonstrate their dedication by conducting best-in-class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.

“This award is a result of Saddleback Communication and Reinvent Telecom’s dedication to measuring and improving their customer engagement, which drives financial performance,” said Dr. Jan G. West, Ph.D., CEO and Organizational Psychologist at NBRI.

To qualify for this honor, an organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or it must improve a statistically significant amount -- 5 or more benchmarking percentiles -- in total company score over the previous research study.

“It’s no small feat to move an entire company’s score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best-in-Class Performance levels,” said Dr. West.

“We’re honored to recognized by the National Business Research Institute,” said Bill Bryant, President at Saddleback Communications and Reinvent Telecom. “At Saddleback and Reinvent, we aim to continuously improve our engagement and performance across all metrics, year after year. The NBRI Circle of Excellence award is a testament to our commitment to building strong relationships with our employees and customers. We strive to strengthen them throughout 2020 and beyond.”

About NBRI
NBRI conducts Employee, Customer and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI’s research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help their clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensure their clients will focus on the most impactful issues.

About Saddleback Communications
Saddleback Communications delivers advanced voice and data communications services over a carrier-class, redundant network to business and residential customers on the Salt River Pima-Maricopa Indian Community (SRPMIC). Saddleback Communications provides custom business communications solutions, including Unified Communications as a Service, Contact Center as a Service, Collaboration, SIP Trunking, point-to-point Ethernet and dedicated Internet Access. The company also leverages its state-of-the-art Fiber-to-the-Home (FTTH) network to deliver high-quality voice and high-speed Internet to residential customers. Learn more at

About Reinvent Telecom
Reinvent Telecom, a division of Saddleback Communications, operates a private-label communications platform that empowers its wholesale partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its wholesale partners to deliver reliable, high-quality Unified Communications as a Service (UCaaS), Conferencing & Collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Reinvent's solutions are all built on the proven platform from Metaswitch, a global leader in communications network software technology, and backed by Saddleback Communications, a stable, profitable Incumbent Local Exchange Carrier and a wholly owned enterprise of the Salt River Pima-Maricopa Indian Community (SRPMIC). Reinvent's powerful turnkey solution is managed from quote to compensation through its proprietary Reinvent Partner Portal (RPP), enabling its wholesale partners to generate revenue quickly and build a successful cloud voice business while keeping full ownership and control of their customers. For more information, visit us or call 855.455.7346.

Media Contacts:
Phenecia Padilla
Marketing Assistant
Saddleback Communications

National Business Research Institute Inc.
2701 Dallas Parkway, Suite 650
Plano, TX 75093

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Visit website