Salesforce to Retire Data Recovery Services: What’s Next? by Capstorm

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Salesforce recently announced its plan to retire data recovery services effective 31-July-2020. A Guide: how to sort through the 182 options listed on the Salesforce AppExchange to find the best fit.

SalesforceⓇ recently announced its plan to retire data recovery services effective 31-July-2020.

“The data recovery process does not meet our high standards for customer experience due to the length of time and reliability of the process. This process takes a minimum of 6 - 8 weeks to complete and we cannot guarantee 100% data recovery. “

With the safety net removed, SalesforceⓇ customers must now look elsewhere to plan for business continuity and disaster recovery solutions. SalesforceⓇ has referred customers to its app marketplace, the Salesforce AppExchangeⓇ, to search for 3rd party backup & recovery alternatives.

A search on the Salesforce AppExchangeⓇ on 20-February yielded 182 results! How is one to sort through all of these options to determine which is the best fit? Some good news is that SalesforceⓇ backup & recovery solutions generally fall into one of two categories:

Hosted Solutions: This approach leverages vendor-hosted storage to extract SalesforceⓇ data to the vendor’s databases. This requires very little infrastructure or management on the part of the customer, but the downside is that backup access and data security is in the hands of a 3rd party.

Self-Hosted Solutions: This approach leverages a SalesforceⓇ customer’s own machine or private cloud to extract and store SalesforceⓇ data. This allows each business to control data access and wrap security around the backup database as needed. There is also additional flexibility inherent to a self-hosted database such as unlimited retention of archived records. The downside is that this approach requires more infrastructure and database management expertise.

Need some help determining which approach is the best fit?

Read this “Guide for Selecting a SalesforceⓇ Backup & Restore Partner” for a no-nonsense list of scenarios, questions, and requirements Salesforce customers must consider when planning for a reliable backup & recovery plan:

The link goes to a PDF document - no requests to enter contact information in order to view the content!

If you do decide to go with the self-hosted approach, please consider Capstorm. Capstorm provides software to perform self-hosted SalesforceⓇ backup and recovery. Backup SalesforceⓇ on-premises or to a private cloud. Restore SalesforceⓇ records along with the record relationships - without CSV’s or manual data patching.

Capstorm’s solutions have been listed on the Salesforce AppExchangeⓇ since 2011, and Capstorm operates with two core philosophies:
1) A SalesforceⓇ backup should be fully accessible and easily verifiable
2) A SalesforceⓇ recovery solution should be useful for more than just disaster recovery

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