New integration connects workforce burnout data with patient satisfaction metrics, enabling proactive risk management and improved care outcomes
CHARLESTON, S.C., Jan. 14, 2026 /PRNewswire-PRWeb/ -- SE Healthcare, the leader in workforce well-being and burnout prevention for healthcare organizations, announced the launch of its HCAHPS Data Integration, a new capability that connects workforce burnout data with patient satisfaction metrics. For the first time, hospital leaders can see early indicators of patient experience risk by monitoring workforce health signals that predict outcomes rather than waiting months for HCAHPS scores.
"Burnout is a leading indicator. HCAHPS is a lagging outcome," said Greg Coticchia, Chief Executive Officer at SE Healthcare. "By bringing these data sources together, we're giving organizations a clearer, earlier view of where patient experience and safety may be at risk so healthcare leaders can intervene before problems show up in scores, outcomes, or reimbursements."
Research shows that nurse burnout is a significant operational and patient safety risk, directly contributing to medical errors, hospital-acquired infections, and adverse patient safety events. Elevated burnout also drives an increased reliance on temporary staff, inconsistent care delivery, and reduced continuity of care, all of which can negatively affect patient satisfaction.
While HCAHPS scores influence value-based purchasing programs, payer relationships, and public reputation, most organizations track workforce well-being and patient satisfaction in separate systems. SE Healthcare's HCAHPS integration addresses this gap by providing side-by-side visibility into workforce burnout and patient experience measures, including nurse communication, responsiveness, and overall satisfaction. By monitoring burnout as a leading indicator, hospital leaders can identify workforce stressors early, intervene before outcomes are impacted, and protect both patient experience and revenue. The integration reframes burnout prevention as more than a workforce wellness initiative; it's a cost-containment and risk-mitigation strategy.
The HCAHPS integration represents a significant expansion of SE Healthcare's platform and marks the first step in a broader data strategy. The company is building toward a platform that connects workforce health with the financial and operational metrics that matter most to hospital leadership, including turnover costs, length of stay, readmissions, and other indicators of organizational performance and risk.
"This integration is the first of several planned data connections," added Coticchia. "We're building the infrastructure to help hospitals optimize their workforce, mitigate operational risk, and protect both patient care and financial performance."
About SE Healthcare
SE Healthcare helps healthcare organizations prevent burnout and protect patient care by delivering actionable workforce insights and targeted interventions. By connecting staff well-being to operational, clinical, and financial outcomes, SE Healthcare enables leaders to address risk earlier, support their teams, and improve care delivery over time. For more information, visit https://sehealthcaresolutions.com/.
Media Contact
Jillian Tice, SE Healthcare, 1 7176693893, [email protected], https://info.sehealthcaresolutions.com/demo
SOURCE SE Healthcare
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