Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Securly Achieves Record NPS Promoter Score, Publishes its Bi-Annual Customer Satisfaction Scorecard

Securly, the category leader in end to end student safety & device management, announced a record NPS promoter score and its first Bi-Annual Customer Satisfaction Scorecard as a step towards driving transparency in service quality in the student safety industry.


News provided by

Securly, Inc.

May 10, 2020, 19:15 ET

Share this article

Share toX

Share this article

Share toX

Securly Achieves Record NPS Promoter Score, Publishes its Bi-Annual Customer Satisfaction Scorecard
Securly Achieves Record NPS Promoter Score, Publishes its Bi-Annual Customer Satisfaction Scorecard

SAN JOSE, Calif., May 10, 2020 /PRNewswire-PRWeb/ -- End to end student safety in a fragmented market

Securly launched its cloud-based web filtering product, Filter, in 2013 in the K-12 market for school districts to use to achieve CIPA compliance by blocking porn, gambling, and proxy sites. In the years since, the company has grown from a focus on web filtering to a comprehensive solution for online student safety and device management. Filter focuses on web-searches, social-media and browsing. Auditor covers emails, docs and drive. Tipline provides anonymous reporting. 24 covers round the cloud monitoring for imminent threats. Classroom & MDM cover 1:1 initiatives and classroom & device management. Visitor provides sign-in and identity checks for school visitors. Messenger provides emergency notifications to the school community. Home & Go provide parental controls for 1:1 devices and personal mobile devices on the go.

It is truly incredible to have launched and innovated-across an array of products and services in such a short period of time, while still committing to & delivering on quality across product, support & customer success.

Post this

Transparency in service quality of student safety services

With a broad range of services to offer, Securly also took on the challenge of maintaining high standards of service across its expanding portfolio.

  • First, in Q1 2019, co-founder & CEO, Vinay Mahadik announced a deep focus on quality and stability across Securly's portfolio.
  • Second, Securly was also the first and currently the only student safety and web-filter company that releases its Social Impact Report on metrics such as lives saved, bullying incidents detected, total messages scanned, and average response times etc.
  • Third, Securly recently announced its Service Organization Control (SOC2) Audit Certification on achieving world class student data privacy handling and internal operations.

With this press release, Securly takes yet another step towards such transparency in service quality by sharing its first and the student-safety industry's first customer satisfaction scorecard.

Record NPS Promoter, Retention & Satisfaction Scores

For January through April 2020, Securly achieved its record high NPS score of +72. This score is a significant jump from the same period last year when Securly announced its focus on quality and stability.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a peer or colleague? NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS of +50 or over is considered as excellent. Securly's NPS score of +72 shows a strong presence of good will & word of mouth for its services in the student safety & device management space.

Other highlights from the NPS survey were that 78% of the customers were Promoters giving it a 9 or 10 rating on a scale 0-10. Only 6% of the customers surveyed were Detractors who gave it a score of 6 or less. The mean rating across all of the respondents was 9.1

During the same period, Securly also achieved a world class customer retention rate of 92% by customer-accounts for its Customer Success & Renewals team and a 98% rating on its Support team's Customer Satisfaction (CSAT) score.

Rich Watson, the SVP of Customer Success says, "It is truly incredible to have launched and innovated-across an array of products and services in such a short period of time, while still committing to & delivering on quality across product, support & customer success. This release was only our first milestone towards transparently sharing our service scorecard; we will be working towards third-party independently certified scorecards & granularity by product lines & services in the coming quarters."

About Securly

Securly, the leader in K-12 student safety, has a mission to keep students safe and productive at school and at home. The company offers the most comprehensive end-to-end student safety and device management solution for K-12 districts. Wherever digital devices are used, Securly's cloud-based products work to filter content, manage apps, ensure compliance, alert schools to cyberbullying and self-harm, while engaging teachers, students, and parents. Securly's automation and AI sentiment analysis, combined with 24/7 human monitoring by trained safety experts, protect over 10 million students across 15,000 schools each day. Securly is headquartered in San Jose, California with offices across three continents.

For more information, visit https://www.securly.com

SOURCE Securly, Inc.

Related Links

http://www.securly.com

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.