Semafone Wins Best Call Center Solution in the 2017 CNP Awards for Third Consecutive Year

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Call Center Data Security Leader Takes Home Award for “Best Call Center Solution” from the 2017 CNP Expo

“Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone,” said Tim Critchley, CEO, Semafone.

Semafone, a provider of secure payment software for contact centers, today announced it has been named Best Call Center Solution in the 2017 CNP Awards. For the third consecutive year, Semafone has been recognized by the CNP Awards judges and the readers of for its industry-leading software solution that enables contact centers to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards (PCI DSS) and simplify complex CNP transactions.

“Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone,” said Tim Critchley, CEO, Semafone. “Businesses from around the globe, spanning many different industries have turned to Semafone to help them not only reduce the risk of having their call centers fall victim to a data breach, but also to minimize the cost and complexity associated with maintaining PCI DSS compliance in CNP environments. We’re proud that our solution is being heralded by both industry experts and our customers for the benefits they provide.”

Semafone’s innovative technology enables contact centers to securely accept payments over the phone by having customers enter their payment card information using the telephone’s touchtone keypad. Dual Tone Multi-Frequency (DTMF) masking prevents call center agents, recordings or nefarious eavesdroppers from recognizing the tones, and therefore, the payment card details. The payment data is securely routed directly to the payment gateway so it is not held in the call center infrastructure or other unsecured areas of the business. This dramatically reduces the card data environment and scope of compliance for PCI DSS, making it much easier and less costly for organizations to comply. By removing the sensitive data from the call center environment, Semafone mitigates the devastating financial and reputational risk caused by data breaches.

For more information about Semafone, please visit:

About Semafone
Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 22 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications and TVG.

BT offers a hosted version of Semafone’s technology - Cloud Contact PCI. Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit and follow us on LinkedIn, Twitter and Facebook.


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Kristina Kelly