“It’s an honor to become part of such a dynamic, accomplished group. Customer Success Management (CSM) is such a critical area for businesses today. It’s an exciting moment for this sector.” Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP.
SUNNYVALE, Calif. (PRWEB) December 08, 2020
Today, CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy, announced the formation of its new Advisory Board. Members of the CSM Practice Advisory Board are some of the most respected thought leaders in the field of customer success. The Advisory Board is composed of senior executives from such leading companies as SAP, Oracle, Gainsight, and Linkedin. The firm selected board members with the goal of bringing distinctive customer success perspectives from a variety of market segments. Board members work in areas spanning on-premises technology, Software-as-a-Service (SaaS), and advisory services. The overall goal of the Board is to provide guidance, supporting the firm’s organic growth and reach.
According to Irit Eizips, Chief Customer Officer and CEO of CSM Practice, “At CSM Practice, we accelerate the profitable growth of both technology and services organizations by increasing revenues, in a scalable manner, from the existing customer base. Our client companies have seen the benefits of implementing CSM Practice’s proven and unique customer success methodologies.”
Using recommended processes and policies, CSM Practice's customers significantly reduce the problem of churn, improve expansion selling, and accelerate new sales deals. SaaS companies, in particular, need to develop and implement effective customer success strategies to drive renewals and upsells. In this context, the Advisory Board augments the firm’s knowledge and competencies with its unique group of world-class customer success leaders.
The members of the Board include Nick Mehta, CEO at Gainsight, Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP, Mary Poppen, Chief Customer Officer at Glint (a LinkedIn Company), Dutta Satadip, Chief Customer Officer at ActiveCampaign, Christy Augustine, Chief Operating Officer at Bloomreach, David Yoffie, SVP of Sales at Opentext, Maranda Ann Dziekonski, VP of Customer Success at Swiftly, Jim Eberlin, CEO at TopOpps and founder of Host Analytics and Gainsight, as well as Peter Armaly, Senior Director at Oracle. Irit Eizips also sits on the Board.
Board members are sharing their enthusiasm at the opportunity to participate in CSM Practice’s growth and strategic direction-setting. According to Chris Singh of SAP, “It’s an honor to become part of such a dynamic, accomplished group. Customer Success Management (CSM) is such a critical area for businesses today. It’s an exciting moment for this sector.” Nick Mehta of Gainsight echoed this sentiment, sharing, "I'm excited to join CSM Practice's advisory board. Beyond leading the strategic Customer Success consulting industry, they are committed to their values. I look forward to working with the firm and supporting them in helping their clients succeed through integrity, trust, and a genuine interest in their customer success practice."
The Advisory Board for CSM Practice offers valued insights that promise to shape the growth of customer success advisory services. The group is tasked with supporting the firm’s ability to capture essential knowledge and advice from experts, implementing best practices in the customer success industry.
Eizips added, “We couldn’t be more pleased to have assembled the perfect team to ensure our customers’ success.”
About CSM Practice
CSM Practice is the world’s first customer success strategy consulting firm. The firm helps companies accelerate profitable growth through the design and implementation of customer retention and expansion selling methodologies. CSM Practice offers a unique customer-centric methodology encompassing the entire customer life-cycle including on-boarding, adoption, upsells, cross-sells, and renewals. Irit had been leading the success of her firm through the development of methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community. Learn more about the firm's service offerings at https://www.csmpractice.com.