Senville Implements COVID-19 Protocols to Protect E-Commerce Clients of HVAC Products

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In light of the ongoing developments surrounding coronavirus, both in Canada and globally, Senville has shifted majority of its operations to a remote work policy, allowing staff to work from, while also implementing stringent hygiene policies in its warehouses. Senville, a heating and cooling retailer, headquartered in Montreal, QC, has opted to implement its risk-mitigation plan to deal with the COVID-19 outbreak.

Senville Logo

Senville Logo

We’ve had the advantage of learning from our manufacturers in Asia and have been planning extensive risk-mitigation protocols against the impact of COVID-19 on our operations for weeks.

The company operates a direct to consumer business model, allowing clients to purchase mini split air conditioners and large HVAC appliances through its e-commerce channels, including Amazon, eBay, and Wayfair.

Having worked closely with its manufacturers in China over the past few months, and the lessons learned from their operations, Senville has been able to create a functional risk-mitigation plan. By implementing protocols and procedures outlined in this plan, the company hopes to prevent interruptions of service and protect the safety of its client, operations and staff.

Senville, headquartered in Montreal, Canada, also operates warehouses throughout North America, including Calgary, Atlanta, Los Angeles, El Paso, and Chicago.

Here are some of the steps that have been implemented by Senville’s teams:

  • Educating teams and staff members about the virus, as well as the sharing of resources on how to maintain a clean workplace
  • Encouraging team members to use good hygiene practices, including frequent handwashing
  • Reinforcing education and hygiene with regular workplace communications and reminders
  • Sanitizing our warehouse equipment with wipes regularly
  • Encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms
  • Any team member who reports or displays flu-like symptoms will be asked to stay home
  • Moving office staff to a remote-work policy, while maintaining strict protocols for warehouse operations.

Senville is also working closely with its shipping partners to ensure that protocols are also being implements by them, to prevent the transmission of COVID-19. Some of these carriers include FedEx, FedEx Freight, Canada Post, and UPS. For the time being, Senville will only offer delivery options, and has temporarily stopped local pick-ups of orders, to protect its warehouse staff.

Fawzi Karout, the Director of Marketing, for Senville, stated “We’ve had the advantage of learning from our manufacturers in Asia and have been planning extensive risk-mitigation protocols against the impact of COVID-19 on our operations for weeks. We feel that we are well prepared for the situation, and we continue to prioritize the health and safety of our clients and staff.”

Senville is implementing all necessary measures and safety protocols, as well as extending its sick-leave for up to 14 days for staff impacted or who fall-ill. They have also gone as far as providing an allowance for employees who require work equipment for their home office, including printers, web cameras, and anything else that may be needed.

Senville is a distributor and retailer of mini split air conditioners and heat pumps, headquartered in Montreal, Canada, with operations in the United States, including California, Georgia, Illinois, Texas and Vermont. Senville offers an direct-to-consumer e-commerce model, allowing homeowners and businesses to purchase products directly, without the need for a dealer or third-party, disrupting the traditional HVAC model.

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Fawzi Karout
+1 800-242-4935
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