Serenova to Showcase Unified Cloud Contact Center at Gartner Customer Experience & Technologies Summit 2019

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Serenova customer to outline how to transition to the cloud to future-proof the customer experience

Being able to come together with customer experience leaders from the region to share how a cloud contact center can be a competitive differentiator will help us further our business success.

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, is heading to the Gartner EMEA Customer Experience & Technologies Summit next week in Sydney, Australia to demonstrate how the power of an unified, cloud contact center can deliver meaningful and actionable information for superior customer experiences.

As part of its presence at the show, Serenova’s customer, City FM Australia, is scheduled to present their transition to a cloud-based solution. During the session, Adrian Buttigieg, Regional IT Director from City FM, will discuss how the cloud has enabled the company to take a more flexible and scalable approach to its customer experience. During this session, City FM Australia will also outline how it’s contact center has improved its ability to route and queue more than 4,000 interactions a day, increased visibility into agent performance, eased administration and, ultimately, reported significant increase in key performance indicators (KPIs). The session is scheduled for Monday, 17 June at 12:55 pm (local time).

“The APAC market has long been a priority for Serenova. Being able to come together with customer experience leaders from the region to share how a cloud contact center can be a competitive differentiator will help us further our business success,” said John Lynch, CEO of Serenova. “The team at City FM Australia has truly taken an innovative approach to the way they deliver their customer experience and we’re excited for the opportunity for participants at the Gartner Summit to hear their story.”

Scheduled for Monday, June 17 and Tuesday, June 18 at the Hilton Sydney Hotel in Sydney, Australia, the Gartner Customer Experience & Technologies Summit is aimed at helping executives learn why a customer experience strategy is critical to organizations and how it can help improve business outcomes. The summit brings together leaders and experts to discuss the future of customer service and the role technology is expected to play. Attendees are encouraged to visit Serenova at booth #S9 to learn more about CxEngage, the company’s unified, CCaaS solution.

For more information about the Gartner Customer Experience & Technologies Summit or to register to attend, visit Follow the conversations from the show on Social with hashtag #GartnerCX.

About Serenova
Serenova has transformed the customer experience. Over a decade ago, the company realized technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, it created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Whether it’s technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognized by analysts such as Forrester and Gartner, Serenova is committed to building on an 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit For live updates, follow @SerenovaShine.

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Erin Hanley
Serenova, LLC
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