ServiceMaster DSI Appoints New Branch Manager of Aurora, CO

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ServiceMaster DSI has appointed Jason Dodge as branch manager of their Aurora, CO location. Jason's duties will include day-to-day operations as well as customer service improvements.

We have seen such an impressive track record from Jason in regard to customer service, job management and team leadership that he was an obvious choice for our Aurora Branch Manager position. His balance of technical knowledge and customer-oriented attitude are just what we were looking for.

ServiceMaster DSI (DSI), the nation's largest owner and operator of ServiceMaster Franchises and a leading provider of restoration services announced today they have promoted Jason Dodge to Branch Manager of their Aurora, CO office. While Jason’s primary duty will be the day-to-day operation of the branch which serves the Aurora, Denver and surrounding areas, he will also be focused on re-engineering customer service and support to provide improved customer satisfaction. This move aligns well with the ServiceMaster DSI strategy as they have consistently invested in the personnel and resources to develop world-class service across their organization.

Jason has over 16 years of experience in the restoration industry, 11 of those years have been spent with ServiceMaster. Beginning his career in the field cleaning carpets as part of restoration jobs, Jason learned the importance of customer service and what it takes to ensure the highest-level customer satisfaction. Through hard work, dedication to service and consistently putting clients before himself, Jason has moved up through the organization from water technician to supervisor, project manager and just prior to being promoted served as operations manager.

“Jason’s dedication to service, technical aptitude and persistent nature made him a perfect fit for Branch Manager of our Aurora location. I look forward to seeing the service improvements Jason is able to implement which will allow us to best serve clients,” said Jim Boccher, President and CEO, ServiceMaster DSI

Starting his career in the field has given Jason a unique perspective which is nearly impossible to gain elsewhere. He has witnessed firsthand the emotional toll something like a water or fire damage can take on a family and takes great pride in providing clear communication without ever demeaning the customer or disregarding their questions. This service-at-all-costs attitude is what sets Jason apart and makes him the best choice for the Branch Manager role.

“We have seen such an impressive track record from Jason in regard to customer service, job management and team leadership that he was an obvious choice for our Aurora Branch Manager position. His balance of technical knowledge and customer-oriented attitude are just what we were looking for,” said Theresa Veldman, VP of Branch Operations, ServiceMaster DSI

DSI Holdings is an ownership/management group headquartered in Downers Grove, IL specializing in providing residential and commercial disaster restoration services through the ServiceMaster DSI and ServiceMaster Recovery Management (SRM) brands. Starting with its first ServiceMaster license in 1981, DSI Holdings has grown to be the premier ownership group within the ServiceMaster network, amassing 87 licenses within the United States and serving as the flagship SRM operator. Through these brands, DSI services clients in all 50 states and its large loss team has provided commercial disaster restoration services in more than 20 countries around the world.

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Michael Ganda
ServiceMaster DSI
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