Strategic partnership pairs Servion's CX transformation practice with Knowmax's AI knowledge platform. Joint go-to-market across North America and EMEA.
PRINCETON, N.J., Aug. 28, 2026 /PRNewswire-PRWeb/ -- Servion Global Solutions, a global systems integrator with more than 30 years of CX transformation experience, and Knowmax, an AI Knowledge Platform used by more than 50 enterprise clients across 20 countries, today announced a strategic partnership to modernize the knowledge layer CX AI depends on.
Enterprises are deploying bots and agentic assistants across contact centers and self-service faster than they are preparing the knowledge those systems run on. Policies still sit in intranets, PDFs and the memories of tenured agents. When the knowledge isn't there, the AI fills the gap with its best guess. In regulated industries, that guess can become a compliance violation.
The partnership covers all three layers of the AI-enabled contact center. Knowmax gives human agents AI search, powers self-service, and grounds voice and digital AI agents in structured, versioned content, with no-code Flows as guardrails. Servion designs the target experience, integrates the knowledge layer with existing platforms and runs it as a managed service through its JourneyWorCX™ framework. Knowmax is available on the Genesys AppFoundry and Cisco AppHub and can be deployed in the cloud or on premises.
The agentic layer is where the gap shows. An AI agent that cannot find an approved answer, guesses or transfers. Grounded in Knowmax, voice agents work from the same procedures as the human front line and hand off with full context when automation reaches its limit.
The first joint deployment is with a global IT service management organization headquartered in Europe, which selected both companies to modernize how its service teams and agentic agents find and apply knowledge across channels. Servion led the assessment and is delivering the implementation. Knowmax is providing the knowledge layer to build a single source of truth.
"Both companies bring proven results. Servion has completed more than 600 enterprise CX deployments. For one of its enterprise clients, Knowmax standardized knowledge across 1,300+ frontline employees, contact center, retail and field operations, where average handle time fell by 27 percent, first-call resolution rose from 80 to 88 percent and CSAT improved by 15 percent."
"Every enterprise we talk to wants an agentic AI solution, and most hit the same wall - the knowledge underneath isn't ready," said Bruce Eidsvik, Chief Growth Officer at Servion. "Knowmax gives us a knowledge layer we can stand up quickly, govern properly and deploy on whichever platform the customer has already chosen. That is what makes this partnership strategic rather than transactional: it changes what we can commit to on day one of a transformation program."
"The market is spending heavily on AI agents and almost nothing on what those agents know, which is why so many pilots stall," said Yatharth Jain, Co-Founder and CEO of Knowmax. "Knowledge is the control layer, for AI and for the people working alongside it. The same governed answer that lets an agent resolve a call in seconds is what keeps a voice bot from creating a compliance problem. With Servion's three decades of contact center expertise, we can take governed knowledge into regulated environments globally."
Both companies will exhibit at Genesys Xperience 2026 (Sept. 1–3, Las Vegas) and Cisco WebexOne 2026 (Oct. 5–8, Austin). To book a meeting, visit servion.com or knowmax.ai.
About Servion
Servion is a US-headquartered global systems integrator with over three decades of expertise in customer experience (CX) transformation. With over 700 employees and 600 enterprise deployments worldwide, we support brands like Costco, Rogers, Roche, Farmers, and Citibank in delivering exceptional service solutions. Its JourneyWorCX™ framework amplifies human connection through intelligent technology, creating customer journeys that drive growth. Servion makes journeys that work.
About Knowmax
Knowmax is an AI knowledge platform for CX teams. It exists because most enterprises know more than their systems can act on: policies, procedures and hard-won frontline experience sit scattered across intranets, PDFs and the memory of tenured agents, and every human agent or AI system built on top inherits that fragmentation. Knowmax turns that scattered knowledge into a single governed layer that agents, self-service and AI systems can trust and act on consistently. More than 50 enterprise clients across 20 countries rely on Knowmax, which has guided over 500 million customer interactions across North America, EMEA and Asia Pacific.
Media Contact
Selvakumar Sundaram, Servion Global Solutions, 1 6095163574, [email protected], www.servion.com
SOURCE Servion Global Solutions
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